> Markdown version of [/jobs/ext/1599659-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/1599659-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Engineer

- **Company:** Palo Alto Networks
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Apple Mac Systems, ARM Architecture, Cloud Computing, Data Mining, Software Debugging, Linux, Internet Information Services (IIS), Issue Tracking Systems, Microsoft Servers, Microsoft SQL Server, System Center Configuration Manager, Networking Basics, Security Software, Scripting, Google Cloud, Kubernetes
- **Published:** July 1, 2026
- **Apply:** https://www.jobleads.com/es/job/e4b2dde2523f82f28f7f02f540594c7c3

## About the Role

* Previous experience with Endpoint Security software is required.
 * SIEM experience - deep understanding of how SIEMs work; experience creating custom collections, data parsing, correlation rules, reports, and dashboards.
 * Experience in integration and implementation of SIEMs.
 * Experience working with EDR tools.
 * Strong communication and customer service skills and ability to work in difficult customer situations.
 * Basic networking knowledge and ability to debug complex environments.
 * Experience with Windows OS, MacOS, and Linux application troubleshooting (installation, debugging).
 * 4 + years of experience as a Support Engineer.
 * Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction.
 * Strong written and verbal communication skills.
 * Knowledge of cloud infrastructure is a plus.
 * Experience in incident response and scripting is a plus.
 * Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus.
 * Fluent English; Spanish/French/German an advantage.

## Description

We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, answering incoming inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements. You will collaborate with technical account managers to personalize our customers' experience, learn their business objectives, mitigate risks, and resolve technical issues to the highest quality., * Respond to user-reported issues in adherence to established Service Level Agreements.

 * Triage customer-reported issues and respond via ticketing system, phone, or remote sessions.
 * Perform advanced troubleshooting at the application level and OS level utilizing knowledge and expertise.
 * Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) to implement fixes.
 * Provide timely feedback into the development process on customer-reported product problems.
 * Document actions to effectively communicate information internally and to customers.
 * Facilitate root cause investigations and manage the implementation of corrective and preventive measures.


## Related Videos

- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java)
- [Understanding Kubernetes in a visual way](https://www.wearedevelopers.com/videos/100085-understanding-kubernetes-in-a-visual-way)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker)
- [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers)

## Related Articles

- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)