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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Production Support Senior Analyst - **Company:** The Depository Trust & Clearing Corporation - **Location:** Jersey City, NJ, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, JIRA, Business Intelligence Development, Software Bug Management, Information Systems, System Configuration, Data Integrity, Extract Transform Load (ETL), Python (Programming Language), Power BI, SQL Databases, Systems Integration, Software Troubleshooting, Information Technology, Data Lineage, Data Analytics, Tools for Reporting, Api Design, Data Pipelines, Servicenow - **Published:** July 23, 2026 - **Apply:** https://ebxr.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions/preview/214232 ## About the Role * Minimum of 2 years of experience in platform engineering, data/BI development, system integration or technical product delivery * Bachelor's degree is preferred in Computer Science, Information Systems, Engineering, or related fields (or equivalent work experience) * Experience working with APIs, integrations, and data pipelines (ETL/ELT patterns, data movement across systems) * Experience with BI/ reporting tools (Power BI preferred), including semantic models, data modeling, and dashboard development * Strong troubleshooting and analytical skills, with the ability to diagnose issues across data, system, and configurations * Experience working in agile environments, managing backlog items, and delivering iterative enhancements * Strong communication and presentation skills, with the ability to explain technical concepts clearly to non-technical stakeholders ## Description In this role, you will build, customize, and scale DTCC's Enterprise Architecture Platform (EAP) by developing integrations, analytics, and automation solutions that enable enterprise-wide insights and decision-making. Working at the intersection of architecture, data and technology, you will deliver scalable platform capabilities and integrations across critical enterprise systems, improving data reliability, platform performance, and user experience. Your work will enable teams to access trusted, connected insights across processes, applications, and enterprise metadata, while playing a key role in driving EAP adoption and advancing DTCC's ability to operate with data-driven, transparent, and resilient processes at scale. Your Primary Responsibilities: * Design, build, and enhance platform capabilities across HOPEX and EA Insights (Power BI), including custom configurations, workflows, and feature extensions. * Develop and maintain data pipelines and integrations using SQL, Python, and APIs to connect authoritative systems (e.g., Archer, ServiceNow, HCM, Process Unity, JIRA, NAVEX). * Translate business and architecture into technical solutions, partnering with stakeholders and DTCC teams to deliver scalable platform enhancements. * Deliver enterprise-grade reporting and analytics by building semantic models, reusable datasets, and dashboards that drive insights (e.g. automation, risk concentration, process metrics). * Own platform customization and configuration, including metadata models, taxonomies, and governance workflows within HOPEX and related tools. * Troubleshoot and optimize platform performance, identifying root causes across data, integrations, and system configurations and implementing sustainable fixes. * Support and evolve the platform support model (intake, office hours, defect triage), while continuously improving user experience and adoption. * Identify and prototype advanced capabilities (e.g., process mining, data lineage, AI-enabled insights) aligned to the EAP roadmap. * Create and deliver clear, executive-ready materials (demos, walkthroughs, documentation) to communicate technical solutions to both technical and non-technical stakeholders. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Enjoying SQL data pipelines with dbt](https://www.wearedevelopers.com/videos/823-enjoying-sql-data-pipelines-with-dbt) - [Inside Bitpanda's Tech Stack: Scaling a European Fintech Leader - Markus Dorner](https://www.wearedevelopers.com/videos/1979-inside-bitpanda-s-tech-stack-scaling-a-european-fintech-leader-markus-dorner) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Making Data Warehouses Fast: A Developer’s Story](https://www.wearedevelopers.com/magazine/107-making-data-warehouses-fast-a-developer-s-story) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)