> Markdown version of [/jobs/ext/1600683-technical-product-owner-customer-contact](https://www.wearedevelopers.com/jobs/ext/1600683-technical-product-owner-customer-contact). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Product Owner (Customer Contact) - **Company:** Sky UK - **Location:** Livingston, UK (Remote available) - **Salary:** £52,604.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Confluence, JIRA, Scrum Methodology, Scaled Agile Framework, Software Engineering, SQL Databases, Postman, Figma, Interactive Whiteboards - **Published:** July 15, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5799977012 ## About the Role * Have a strong previous experience in a similar Technical Analyst or Product Owner role., * Proven experience in a Product Owner, Business Analyst or similar role, working closely with software engineering teams in an agile environment. * Strong skills in leading and facilitating technical discussions, shaping solutions and breaking down complex problems into clearly articulated backlog items with well-defined acceptance criteria. * Strong communication skills, with the ability to explain complex issues to both technical and non-technical stakeholders and ask the right questions at the right time. * Experience supporting and leading agile ceremonies, helping teams adopt effective agile practices and ways of working. * A proactive approach to identifying opportunities for improvement across the products, platforms and processes you support. * You will be comfortable using tools such as Jira, Confluence, Miro, Figma, Postman and SQL as part of your everyday work. ## Description This role sits within UKI CTO Platforms, partnering with teams across Sky to modernise and evolve the technology platforms that power our Customer Contact capabilities across voice and digital channels. The team is responsible for the platforms, services and integrations that enable millions of customer interactions each year, supporting everything from sales and onboarding through to service, support and retention. Working at the heart of Sky's customer engagement ecosystem, the team delivers the technology foundations that help customers connect with Sky seamlessly, while enabling our contact centre agents and digital experiences to operate efficiently, intelligently and at scale. What you'll do * Breakdown complex problems through feature analysis. * Lead on technical analysis; breaking down complex features into development ready user stories. * Write clear and detailed technical features and stories with testable acceptance criteria and measurable benefits. * Maintain a prioritised data driven backlog of features and stories through refinements, planning and retrospectives. * Read and interpret technical documentation, including system specifications and architecture diagrams, and use these to guide decisions. * Build a strong understanding of how our systems work, how software is developed, tested and released. * Contribute to agile ceremonies and support good practice across the team, using your knowledge of Agile, Scrum and the Sky's Scaled Agile Framework * Alongside product delivery, you will also look for opportunities to improve existing systems. This may be performance, reliability, security, or simplifying processes to help the team work more effectively. ## Related Videos - [Are Your APIs Ready for AI Agents](https://www.wearedevelopers.com/videos/2004-are-your-apis-ready-for-ai-agents) - [Boost Productivity with AI: Figma & Playwright MCP Workflows - Aris Markogiannakis](https://www.wearedevelopers.com/videos/1768-boost-productivity-with-ai-figma-playwright-mcp-workflows-aris-markogiannakis) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Designing the Future of Human<>Agent Collaboration](https://www.wearedevelopers.com/videos/1447-designing-the-future-of-human-agent-collaboration) - [Roadmapping and Collaboration Best Practices to know you're building the right thing](https://www.wearedevelopers.com/videos/1128-roadmapping-and-collaboration-best-practices-to-know-you-re-building-the-right-thing) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)