> Markdown version of [/jobs/ext/1600724-technical-support-spec-ii](https://www.wearedevelopers.com/jobs/ext/1600724-technical-support-spec-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Spec II

- **Company:** RELX Group
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Microsoft Azure, Microsoft Office, Microsoft InTune, Performance Monitor
- **Published:** July 13, 2026
- **Apply:** https://relx.wd3.myworkdayjobs.com/en-US/relx/details/Farringdon/Technical-Support-Spec-II_R115971

## About the Role

Are you passionate about delivering hands-on technical support that keeps people productive and systems running smoothly?

Do you enjoy solving problems, improving device performance, and using automation and AI tools to enhance user experience?, * Experience and technical knowledge of Desktop OS and applications (Windows, MAC) and Office 365

 * Solid networking skills
 * Hardware software installation and troubleshooting
 * Active Directory fundamentals
 * Mobile Device Management (Azure/Intune)
 * ITIL practices awareness
 * Strong customer service ethic
 * Excellent problem-solving skills and good organizational skills

## Description

You will provide in-person and remote technical support to ensure colleagues can work effectively across a range of devices and systems. This role focuses on proactive monitoring, problem-solving, and using automation and AI tools to improve device performance and user experience., * Provide technical support in person and remotely to troubleshoot and support laptop, operating system, software, printer, mobile device & user education issues

 * Proactive monitoring of laptops to identify machines in poor health, analyse where the issue lies, and find a resolution to increase laptop performance
 * Utilise automation opportunities to negate repetitive tasks
 * Use AI assistants responsibly to triage tickets, draft customer updates, summarize logs, and generate/refresh knowledge articles
 * Handle onboarding/offboarding workflows and processes


## Related Videos

- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)

## Related Articles

- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)