> Markdown version of [/jobs/ext/160094-it-technician-desktop-helpdesk-support-technician](https://www.wearedevelopers.com/jobs/ext/160094-it-technician-desktop-helpdesk-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician/Desktop/ Helpdesk Support Technician - **Company:** SGS TECHNICAL SERVICES PRIVATE LIMITED - **Location:** Smithfield, RI, United States - **Salary:** $37,440.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook - **Published:** May 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=cae1b2a9f54243c2 ## About the Role Do you have experience in Word embeddings?, Do you have a High school diploma or GED?, * High School Diploma or GED required * Minimum 1 year of relevant work experience * Strong verbal and written communication skills * Basic troubleshooting and problem-solving abilities * Experience using Microsoft Outlook, Word, and Excel * Ability to manage multiple projects simultaneously * Ability to work in a fast-paced support environment Must Haves: * High School Diploma or GED * Minimum 1 year of work experience * Strong communication skills * Basic technical troubleshooting skills * Microsoft Outlook, Word, and Excel proficiency * Ability to work onsite in Smithfield, RI * Flexibility to work adjusted shift schedules based on project needs Desired Skills: * IT hardware installation experience * Technical support or help desk experience * Technology deployment or implementation support experience * Call center experience * Experience supporting field technicians or vendors * Experience documenting technical issues and resolutions, * Are you willing to work flexible shift schedules based on project requirements? * Do you have at least 1 year of relevant work experience? * Do you have experience using Microsoft Outlook, Word, and Excel? * Do you have any IT hardware installation or technical support experience? Key Skills Required: * Technical Support * Troubleshooting * Technology Rollouts * Call Center Support * Microsoft Outlook * Microsoft Word * Microsoft Excel * Customer & Vendor Support * Documentation & Reporting * Communication Skills ## Description As an Application Technical Specialist I, you will support technology deployment projects by providing first-level technical support to field technicians, contractors, and vendors implementing hardware and technology solutions in retail locations. This role operates within a technology rollout call center environment and involves handling inbound and outbound calls, troubleshooting implementation issues, tracking project activities, and supporting multiple technology initiatives simultaneously., * Provide first-level technical support to field technicians, contractors, and vendors during technology implementations and upgrades * Handle inbound and outbound calls related to technology rollout projects * Troubleshoot basic hardware and technology-related issues * Update tracking applications and document support activities * Validate system implementation activities and project completion requirements * Communicate project updates via email and Excel-based reporting * Support multiple technology deployment projects simultaneously * Ensure project implementation protocols and procedures are followed * Collaborate with project teams to resolve field implementation issues * Maintain accurate documentation and communication records, * Support technology rollout and deployment initiatives * Assist field technicians with troubleshooting and issue resolution * Monitor project implementation activities through tracking systems * Provide timely communication and updates to project stakeholders * Maintain project documentation and reporting * Adapt work schedules as needed to support implementation activities across different time zones ## Related Videos - [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) ## Related Articles - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)