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# Technical Support Advisor

- **Company:** Solax Power UK
- **Location:** Atherstone, UK
- **Salary:** £30,000.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Microsoft Office, Zendesk
- **Published:** July 10, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5795430235

## About the Role

* We have previous experience in a call center, technical support helpline, or a similar customer-facing role.
 * A background as an electrician apprentice or practical PV/battery installation experience is a strong bonus.
 * We have high patience and a strongly customer-oriented mindset, with the ability to manage the emotional stress of installers facing urgent on-site issues.
 * We have excellent verbal and written English and can explain technical steps clearly and confidently over the phone.
 * We are familiar with standard office tools, and experience with ticketing systems such as Zendesk is highly preferred.
 * We have a genuine willingness to learn technical concepts in the renewable energy sector.
 * No specific degree is required; our communication skills, empathy, and eagerness to learn matter most.

## Description

* We act as the primary voice of our company, answering incoming phone calls from UK installers and on-site customers to provide immediate technical assistance.
 * We guide installers through basic operations, system settings, and standard troubleshooting procedures for our inverters and battery systems.
 * We use Zendesk to accurately log, track, and close incoming support cases, ensuring every customer query is handled professionally.
 * We identify complex technical issues, document the details clearly, and promptly escalate them to our Senior Engineers or R&D team for further investigation.
 * We work entirely from our office as a friendly and essential first point of contact for installers out in the field.
 * We provide efficient remote support and guide users through basic troubleshooting for our solar inverters and energy storage systems.

Technologies:

 * Support
 * Zendesk


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