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# Helpdesk Advisor

- **Company:** Churchill Services
- **Location:** Hemel Hempstead, UK
- **Salary:** £26,035.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Electronic Filing System
- **Published:** July 24, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5811911732

## About the Role

Every interaction matters, and we work hard to ensure our customers receive fast, accurate and supportive service, every single day. As a Helpdesk Administrator, you'll need strong organisation and communication skills, the ability to prioritise a busy workload, and the confidence to work to tight deadlines while maintaining a high standard of service., * Strong customer service skills, including confident call handling with excellent written communication

 * A positive, solutions-focused attitude, able to multi-task and problem-solve effectively
 * Confident using Microsoft Office (Word, Excel, Outlook) and comfortable working across multiple systems
 * Strong organisation and time-management skills, with the ability to work to tight deadlines and maintain high attention to detail
 * Flexible and adaptable, able to respond quickly to changing priorities in a fast-paced, growing organisation

## Description

* Log and update all customer enquiries in internal systems, ensuring accurate notes from first contact through to resolution.
 * Raise invoices for completed works and support internal processes including billing, purchasing, invoicing, and electronic filing.
 * Assist the Operations team daily, ensuring smooth workflow and timely updates.
 * Manage complaints professionally - identifying escalations, resolving disputes, and prioritising urgent issues.
 * Achieve client and internal KPIs while maintaining high levels of quality and compliance.


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