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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Manager - Customer Engagement & Education - **Company:** Routeware Inc - **Location:** United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Confluence, JIRA, Software as a Service, Scrum Methodology, Systems Development Life Cycle, Mixpanel, Usage Analysis, Large Language Models - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ea7bf1851ab6d086 ## About the Role Do you have experience in System development product management?, * Background shipping consumer-facing or resident-facing product - not just internal B2B tooling. You understand engagement, retention, and how to design for a non-expert end user. * 2-3+ years in Product Management or Product Ownership in SaaS, with progressive scope and ownership. * Strong agile fluency: backlog management, story writing, sprint planning, prioritization frameworks. * Experience working with distributed or offshore engineering teams - or strong evidence of the written clarity and async habits that make it work. * Strong analytical instincts - comfortable with product analytics, experimentation, and metrics-driven prioritization. * Familiarity with AI / LLM-powered product capabilities and the judgment to know where they add real value vs. where they're overkill. * Excellent communication and stakeholder management; able to translate between municipal customers, internal teams, and executives. * Hands-on fluency with Jira, Confluence, and a product analytics tool (Pendo, Amplitude, Mixpanel, similar). Bonus * Background in civic tech, B2B2C, waste/recycling, utilities, or other municipal-adjacent SaaS. * Experience with behavior-change product design or educational/content-heavy product surfaces. * Track record contributing to product integration or unification work across multiple product lines. * Experience shipping AI features into a consumer-facing product. * Familiarity with localization, accessibility, and multi-tenant product configurability. ## Description * Roadmap Execution & Delivery: Partner closely with the Director of Product and our senior PM to execute the product line roadmap. Own daily execution: discovery, story writing, sprint planning, acceptance criteria, and validation. Ship clean, on time, and with quality. * Resident Experience Mindset: Bring a consumer-PM sensibility to your work - care about UX quality, engagement, friction, and behavior change. Help hold the line on the resident experience while delivering features the municipal buyer needs (configurability, reporting, compliance). * Cross-Product Collaboration: Contribute to integration work between Customer Engagement and the broader Routeware platform. Partner with PMs on adjacent product lines as we work toward a more unified portfolio. * Distributed Delivery & Engineering Partnership: Work effectively with a distributed engineering team that includes offshore developers. Write specs that don't require a hallway conversation to interpret. Run sprint ceremonies in an async-friendly way. * AI Feature Delivery: Help identify, scope, and ship AI-powered capabilities in the resident journey - smarter search, conversational sorting guidance, personalized education, contamination reduction. * Launch & Adoption: Partner with Marketing, CS, and Support on go-to-market - release readiness, internal enablement, customer comms, and adoption tracking after launch. * Voice of Customer & Measurement: Stay close to Support and Customer Success - triage escalations, feed real-world signal back into the roadmap, and track KPIs for your scope (adoption, engagement, education effectiveness). ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [Stop Renaming Teams, Start Product Thinking: A PM's Guide to Platform-as-a-Product](https://www.wearedevelopers.com/videos/100342-stop-renaming-teams-start-product-thinking-a-pm-s-guide-to-platform-as-a-product) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Designing UX for SRE Agents in High-Stakes Incidents](https://www.wearedevelopers.com/videos/100003-designing-ux-for-sre-agents-in-high-stakes-incidents) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Events like RSAC Get You CISOs. Developers Decide What Actually Gets Deployed.](https://www.wearedevelopers.com/magazine/693-events-like-rsac-get-you-cisos-developers-decide-what-actually-gets-deployed) - [What is product discovery and why do developers need it?](https://www.wearedevelopers.com/magazine/517-what-is-product-discovery-and-why-do-developers-need-it)