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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Specialist - **Company:** Randstad - **Location:** San Diego, CA, United States - **Salary:** $60,320.0 - $70,720.0 - **Contract:** Contract - **Skills:** Microsoft Windows, Apple Mac Systems, Bioinformatics, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Office Suite, Remote Access Technology, Software Engineering, Wi-Fi Technology, Peripherals, Computer Equipment, Laptops, Servicenow - **Published:** July 15, 2026 - **Apply:** https://www.randstadusa.com/jobs/4/1339497/desktop-support-specialist_san-diego/ ## About the Role Strong communication skills-verbal, written, and interpersonal. - Proven experience in a customer service-oriented technical support role. - Demonstrated ability to troubleshoot and resolve hardware and software issues. - Experience in a fast-paced, corporate IT environment. - Familiarity with networking fundamentals, including Wi-Fi, VPNs, and remote access tools. - Proficiency in supporting Microsoft Windows OS, Office applications, and desktop/laptop hardware. - Familiarity with mobile device support. - Ability to exercise sound judgment and make decisions independently. - Strong organizational skills and attention to detail. - Experience with ITIL-based support processes and ticketing systems (e.g., ServiceNow). - Knowledge of MacOS and cross-platform support environments. ## Description job summary: The Desktop Support Specialist is responsible for delivering high-quality technical support to end users across the organization. This role ensures the smooth operation of desktops, laptops, peripherals, and meeting technologies, with a strong emphasis on customer service, responsiveness, and technical excellence. The position includes support for VIPs and executives, as well as remote and onsite staff, and requires the ability to communicate effectively with both technical and non-technical personnel. location: San Diego, California job type: Contract salary: $29 - 34 per hour work hours: 8am to 5pm education: High School responsibilities: Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals. · Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and other IT equipment. · Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives. · Communicate technical information clearly and effectively to both technical and non-technical audiences. · Document support activities, resolutions, and maintain accurate records in ticketing systems. · Collaborate with other IT teams to escalate and resolve complex issues. · Perform other duties as assigned based on evolving business needs. qualifications: - Strong communication skills-verbal, written, and interpersonal. - Proven experience in a customer service-oriented technical support role. - Demonstrated ability to troubleshoot and resolve hardware and software issues. - Experience in a fast-paced, corporate IT environment. - Familiarity with networking fundamentals, including Wi-Fi, VPNs, and remote access tools. - Proficiency in supporting Microsoft Windows OS, Office applications, and desktop/laptop hardware. - Familiarity with mobile device support. - Ability to exercise sound judgment and make decisions independently. - Strong organizational skills and attention to detail. - Experience with ITIL-based support processes and ticketing systems (e.g., ServiceNow). - Knowledge of MacOS and cross-platform support environments. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. , Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals. · Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and other IT equipment. · Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives. · Communicate technical information clearly and effectively to both technical and non-technical audiences. · Document support activities, resolutions, and maintain accurate records in ticketing systems. · Collaborate with other IT teams to escalate and resolve complex issues. · Perform other duties as assigned based on evolving business needs. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)