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# Mitarbeiter IT-Service & Support

- **Company:** Amadeus FiRe AG
- **Location:** Mannheim, Germany (Remote available)
- **Salary:** €40,000.0 - €50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, JIRA, Issue Tracking Systems, Information Technology, Laptops, Hardware Infrastructure
- **Published:** July 19, 2026
- **Apply:** https://www.adzuna.de/details/5803088055

## About the Role

* Erfolgreich abgeschlossene Ausbildung im IT-Bereich oder vergleichbare Qualifikation
 * Erste Erfahrungen im IT-Support oder First-Level-Support wünschenswert
 * Gute Kenntnisse in Microsoft 365 sowie idealerweise Erfahrung mit Ticketsystemen wie Jira
 * Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift

## Description

* Bearbeitung, Analyse und Priorisierung von IT-Störungen sowie Serviceanfragen
 * Koordination und Eskalation von Tickets an nachgelagerte Supporteinheiten
 * Einrichtung, Konfiguration und Ausgabe von IT-Hardware und Laptops
 * Unterstützung beim On- und Offboarding neuer Mitarbeiter
 * Verantwortung für Lizenz- und Assetmanagement sowie den gesamten IT-Lifecycle
 * Unterstützung der Mitarbeiter bei IT-relevanten Fragestellungen
 * Erstellung von Anwenderdokumentationen und technischen Anleitungen


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