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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Desktop Support Technician - **Company:** Cea Capa - **Location:** Madrid, Spain - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Antivirus Softwares, Audio Video Distribution, Microsoft Azure, Cloud Computing, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Microsoft Office, Windows Remote Assistance, Salesforce.Com, TCP/IP, Wi-Fi Technology, Peripherals, Microsoft InTune, Information Technology, Laptops, Hardware Infrastructure - **Published:** July 11, 2026 - **Apply:** https://www.jobleads.com/es/job/e498052ef974a285c65659de37bf43b8c ## About the Role * Productivity & Cloud:Microsoft Office 365, Azure, and Intune (MDM). * Communication:Microsoft Teams (including Teams Phone system). * Management Tools:Manage Engine, Salesforce, CANVAS, and Soho Antivirus., * 2+ years of experiencein IT desktop support. Vocational training (FP Grado Medio/Superior) is highly valued. * Language Skills: Fluent in Spanish and English(essential for daily communication with our US and EU teams). * Hands-on Hardware Skills: Comfortable setting up workstations, troubleshooting printers, and managing office AV equipment. * Network Basics: Solid understanding of TCP/IP, Wi-Fi troubleshooting, and VPNs. * Soft Skills: Excellent interpersonal skills with a "customer-service" mindset. You will be the face of IT in the Madrid office. * Organization: Ability to keep track of inventory and manage multiple tasks independently in a city-center office environment. Desired Skills: * Advanced experience with Microsoft Intune for both laptops and mobile devices. * Familiarity with AV conferencing hardware (Logitech, Poly, etc.). * Experience working within a global ticketing system (Manage Engine or similar). ## Description The Junior IT Desktop Support Technician is a crucial addition to our IT team for ensuring the smooth operation of our IT infrastructure at our Madrid city center office. The ideal candidate is a proactive individual with a foundational understanding of IT desktop support and a strong desire to grow within a global environment. As the primary IT point of contact in Madrid, you will manage local hardware and user needs while also providing remote support to other EU offices, collaborating closely with our international teams in Europe and the USA., * Desktop & User Support: Provide comprehensive on-site support for the Madrid office and remote assistance to colleagues across the EU. * Onboarding & Offboarding: Manage the end-to-end process for new hires and departures, including hardware preparation, account setup, and equipment retrieval. * Inventory & Asset Management: Maintain an organized local inventory of IT assets (laptops, peripherals, and cables). Responsible for tracking equipment lifecycle and ensuring the server/storage room remains orderly. * AV & Meeting Room Support: Maintain and troubleshoot audiovisual systems in conference rooms (screens, cameras, and microphones) to ensure seamless video conferencing and presentations. * Mobile Device Management (MDM): Support and manage corporate mobile devices (iOS/Android) ensuring they are properly enrolled and compliant with company policies. * Technical Maintenance: Install, configure, and troubleshoot Windows OS, Microsoft 365 apps, and hardware components (including printers and peripherals). * Ticketing & Documentation: Respond to requests via our ticketing system, prioritizing issues effectively and documenting solutions for the global IT knowledge base. * Global Collaboration: Work alongside the EU Infrastructure Manager and the IT Operations team in Phoenix, USA, on global projects and security initiatives ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)