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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Technician - **Company:** CareerCircle - **Location:** Aiea, HI, United States - **Experience:** Experienced - **Salary:** $74,880.0 - $83,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, JIRA, Microsoft Outlook, Channel Access Method, Configuration Management Databases, CompTIA Security+, Cyber Security, Information Systems, Computer Networks, Databases, Costpoint, Wavelength-Division Multiplexing, Data Transmissions, Multiplexing, Digital Electronics, Network Topologies, Internetworking, Inventory Management Software, Junos, Local Area Networks, Microsoft Office, Network Monitoring, Microsoft PowerPoint, Wide Area Networks, Network Switches, Network Routing, Network Routers, Computer Network Technologies, Juniper, SC Clearance, SolarWinds (Software), Cisco, Servicenow - **Published:** July 30, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/hi/pearl-harbor/0701c3c1-67c3-4c73-bea6-6d280ac6d88c ## About the Role SolarWinds Market Data Communication Alarm Devices Outside Plant Microsoft Excel Network Routing Ancient History Microsoft Office Microsoft Access Network Switches Network Topology Fault Management Microsoft Outlook Wide Area Networks Information Systems Local Area Networks Microsoft PowerPoint Top Secret Clearance CompTIA Security+ CE Performance Management IAT Level II Certification Defense Red Switch Networks Juniper Network Technologies Wavelength-Division Multiplexing Troubleshooting (Problem Solving) Cisco Certified Network Associate Configuration Management Databases Cisco Certified Internetwork Expert Cisco Certified Network Professional CompTIA Cybersecurity Analyst (CySA+) Juniper Networks Certified Internet Expert, * High school diploma or equivalent and 3 - 5 years of prior relevant experience. * Must have an active DoD Top Secret security clearance with Sensitive Compartmented Information (SCI) eligibility. * Must have DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE or equivalent) by the start date. * Must be able to work in a 24/7 operational environment. * Experience in one or more of the following areas: alarm surveillance, fault management, LAN/WAN maintenance, performance management. * Advanced knowledge in at least four of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching. * Moderate understanding of network topologies, including both transport and IP. Preferred Qualifications * Experience in a tech control facility or cyber transport operations. * Familiarity with circuit actions and vendor management. * IP/Transport architecture experience * SolarWinds and JIRA experience * Experience in a Telco NOC or with inside or outside plant operations. * Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams. * Experience in one or more of the following areas: alarm surveillance, fault management, LAN maintenance, performance management, change management. * Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional are desirable., Empathy Research Operations Leadership Multitasking Communication Team Oriented Prioritization Follow Through Detail Oriented Professionalism Problem Solving Customer Service Customer Support Active Listening Critical Thinking Solution-Oriented, Innovation Encryption Transistor Mathematics Blueprinting Multiplexing Cyber Security Test Equipment Wiring Diagram Professionalism Radio Frequency Network Routing English Language Secret Clearance Spectrum Analyzer Telecommunications Schematic Diagrams Information Systems Digital Electronics Waves (Electronics) Information Assurance Equipment Maintenance Channel Access Method Digital Communications Satellite Communications IAT Level II Certification Telecommunications Service Time Division Multiple Access Troubleshooting (Problem Solving), Market Data Palletizing Pallet Jacks Communication Forklift Truck Detail Oriented Ancient History Customer Service Deltek Costpoint Material Handling Microsoft Outlook Safety Procedures Warehouse Operations Organizational Skills Shipping And Receiving Inventory Management System Material Requirements Planning ## Description Responsible for performing and training team on the following duties: * Create, update, and manage incident tickets using ServiceNow ITSM+S / JIRA. Independently triage the ticket queue, provide feedback, and guide tickets of concern. * Monitor network events and failures 24/7/365 using various tools. Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections. Develop and maintain a centralized error database. * Notify relevant contacts about network incidents. Provide timely situational awareness to leadership and impacted communities, and communicate effectively with the O&M team, customers, and external leadership. * Support fault isolation and troubleshooting, including testing and diagnosing issues with network elements. Correct or replace faulty network components and coordinate with service providers as needed. * Restore networks and services to full operation, ensure compliance with SLAs, and document changes in the Configuration Management Database. Provide 24/7/365 support for outages and service degradation, including rerouting circuits and updating on outage resolutions. * Assist in training and monitoring Network controllers, and evaluate training programs, SOPs, and tools. Provide technical advice and insights for complex issues, and work on projects impacting future operations within O&M and the DISN. * Demonstrate extensive proficiency in DISN functions (e.g., routers, switches, crypto devices) and resolve multi-layer complex issues across multiple NOCs or domains. 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