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# Outside Product Support

- **Company:** Nextran Truck Centers
- **Location:** West Palm Beach, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ea6c2605ac63b5c1

## About the Role

* Strong interpersonal and communication skills
 * Ability to develop and maintain customer relationships
 * Minimum of three years of automotive/heavy-duty parts counter sales experience, outside parts sales experience, or service technical support experience
 * Ability to develop and execute an account-based marketing strategy
 * Proficiency in Microsoft Word and Excel, * Customer Focus - Building strong customer relationships and delivering customer-centric solutions
 * Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
 * Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
 * Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
 * Decision quality - Making good and timely decisions that keep the organization moving forward

## Description

The Product Support Representative is responsible for both expanding Parts and Service sales and acting as a liaison between the customer, manufacturer and dealership in order to resolve problems and provide superior support for new and existing customers.

Essential Duties:

 * Developing and implementing new strategies to grow revenue in the Parts and Service departments
 * Prospecting for new clients and reporting on business opportunities
 * Establishing new accounts from target account list
 * Assisting in developing and promoting new product lines
 * Serving as "point of contact" for customer complaints - taking ownership of customers' issues by coordinating the dealerships and manufacturer's resources for resolution.


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