> Markdown version of [/jobs/ext/1614481-technical-support-manager-microsoft-cloud-program](https://www.wearedevelopers.com/jobs/ext/1614481-technical-support-manager-microsoft-cloud-program). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Manager Microsoft Cloud Program

- **Company:** Ingram Micro
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Microsoft Azure, Microsoft Online Services, Cloud Engineering, Log Analysis, Windows PowerShell, Kusto Query Language, Microsoft SharePoint, Cloud Monitoring, Grafana, Mttr, Microsoft InTune
- **Published:** July 21, 2026
- **Apply:** https://www.jobleads.com/es/job/e104c4e1d56ab6d806b2046d792af0000

## About the Role

* 7-10+ years of experience in cloud engineering, Azure/M365 support, or platform operations.
 * 3-5+ years leading technical teams in complex, fast-paced environments.
 * Deep expertise in Azure (Compute, Networking, Identity, Storage), M365 (Exchange, Teams, Intune, SharePoint), and Entra ID.
 * Strong experience with diagnostics and observability tools (Azure Monitor, Log Analytics, KQL), PowerShell, and automation.
 * Proven ability to lead cross-functional programs and manage strategic vendor relationships.
 * Executive-level communication skills with the ability to influence without authority.
 * A hands-on, customer-first mindset with comfort navigating ambiguity and building structure.
 * Azure certifications preferred (AZ-104, AZ-305, AZ-500).

## Description

Technical Manager, Microsoft Cloud Support - a builder-leader position overseeing the global Microsoft Cloud Support Program., * Own the Microsoft Cloud support program across Support, Engineering, Sales, and Go-to-Market.

 * Lead the strategic partnership with Microsoft, including escalations, roadmap alignment, ticketing integration, audits, and accreditations.
 * Act as a senior technical escalation point for complex Azure and Modern Workplace issues.
 * Guide engineers through advanced troubleshooting across Azure, M365, Entra ID, automation, and APIs.
 * Build, mentor, and develop a high-performing, globally distributed support engineering team.
 * Drive operational excellence across KPIs such as MTTR, CSAT, backlog health, escalations, and SLO/SLA performance.
 * Implement automation-first and "operations as code" practices in partnership with SRE.
 * Collaborate cross-functionally to influence CSP offerings, support tiers, and product roadmaps.


## Related Videos

- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [Progressive Delivery in Kubernetes](https://www.wearedevelopers.com/videos/949-progressive-delivery-in-kubernetes)
- [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality)
- [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale)
- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [Leveraging Large Language Models for Legacy Code Translation: Challenges and Solutions](https://www.wearedevelopers.com/videos/1157-leveraging-large-language-models-for-legacy-code-translation-challenges-and-solutions)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers)
- [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)
- [Dev Digest 164: AI Agents, AI Blindspots and MCP security problems](https://www.wearedevelopers.com/magazine/578-dev-digest-164-ai-agents-ai-blindspots-and-mcp-security-problems)