> Markdown version of [/jobs/ext/1615525-it-service-2nd-level-support-banking](https://www.wearedevelopers.com/jobs/ext/1615525-it-service-2nd-level-support-banking). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# IT Service 2nd Level Support (Banking)

- **Company:** UST
- **Location:** Madrid, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Databases, Monitoring of Systems, IBM WebSphere MQ, Java Virtual Machine (JVM), WildFly (JBoss AS), Enterprise Messaging Systems, Data Logging, Information Technology, Temenos, Splunk, Dynatrace, Servicenow
- **Published:** July 15, 2026
- **Apply:** https://www.tecnoempleo.com/it-service-2nd-level-support-banking-ust/splunk-dynatrace/rf-e88b1beaa251b343a74b

## About the Role

Bachelor's degree in Computer Science, IT, or similar field

 - 3-5 years of experience in 2nd line IT support, ideally in banking or financial services
 - Strong understanding of ITIL processes (Incident, Problem, Change, Event Management)
 - Analytical mindset and structured troubleshooting skills
 - Ability to work under pressure and handle critical incidents calmly
 - Fluent English (written and spoken)
 - Availability for shift work, on-call rotations, and weekend support
 - Strong ownership, reliability, and attention to detail

Nice to have:

 - Experience with Temenos Triple A (AAA) systems
 - Knowledge of JBoss / WildFly (deployment, logging, JVM basics)
 - Database skills (queries, logs, scripts execution)
 - Experience with messaging systems (IBM MQ or similar)
 - Knowledge of payment schemes: SWIFT MT/MX, SEPA, Instant Payments
 - Familiarity with Temenos applications (T24, TPH)
 - Experience with ServiceNow

What can we offer?

## Description

We are looking for an IT Service 2nd Level Support Specialist (Banking Experience) to join our team. This role is key in ensuring stability and performance across critical banking systems, acting as the main escalation point for complex technical issues., Act as the primary technical escalation point for 1st line support and automated monitoring

 - Investigate and resolve complex incidents such as failed transactions, stuck processes, or system bottlenecks
 - Perform root cause analysis using logs, database traces, and monitoring tools (e.g., Splunk, Dynatrace)
 - Ensure system stability through proactive health checks and monitoring activities
 - Maintain and improve runbooks, SOPs, and recovery procedures
 - Collaborate in incident resolution and coordinate fixes across teams
 - Participate in post-incident reviews and define preventive actions
 - Ensure compliance with internal policies and regulatory standards
 - Log and track activity in ServiceNow and support KPI/report generation
 - Contribute to automation and continuous improvement initiatives, Nunca debes compartir tus datos bancarios ni fotos de tus documentos al solicitar un empleo. Si tienes alguna duda sobre un proceso de selección
En esta oferta serás redirigido a la pagina web de la empresa.
Completa el formulario en su web.

 * Madrid (Híbrido)
Ubicación

 * Soporte Técnico
Funciones

 * Jornada completa
Jornada

 * 3-5 años
Experiencia

 * Indefinido
Tipo contrato

 * Splunk Dynatrace ServiceNow Temenos Triple A


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