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# Regional Technical Support Specialist/Manager

- **Company:** Avatr Global Design Center
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Programming Tools, Software Engineering, Diagnostic Tools
- **Published:** July 10, 2026
- **Apply:** https://es.trabajo.org/oferta-5354-c44cf18c1cc8a7e4160d59f0ec3f5a90

## About the Role

Engineering or related technical field, Minimum 3 years of hands-on experience in automotive after-sales technical support or service engineering. - Strong diagnostic skills and experience with modern vehicle electronic systems. - Excellent knowledge of electric vehicle (EV) architecture, high-voltage systems and battery technology. - Proficiency in using diagnostic tools, vehicle programming software and technical information systems. - Excellent written and verbal communication skills in both English and local language (Spanish). - Strong analytical and problem-solving abilities with attention to detail. - Willingness to travel frequently within the region (up to 40% travel time). J-18808-Ljbffr

## Description

Technical Service Bulletins (TSBs), repair instructions and software release notes from headquarters. - Adapt technical information to local market conditions and regulatory requirements. - Distribute updated technical documentation to all service dealers in a timely manner. - Maintain and update the regional technical knowledge base and digital repair library. - Conduct regular technical information briefings for service center technicians and managers. - Ensure all service dealers have access to the latest technical resources and repair procedures. Repair Quality Control & Continuous Improvement - Analyze regional repair data to identify recurring issues, repeat repairs and typical failure patterns. - Conduct root cause analysis (RCA) for high-frequency and high-impact repair problems. - Develop and implement corrective actions and improved repair procedures to reduce rework rates. - Perform regular quality audits of repair work at service dealers to ensure compliance with
brand standards. - Monitor key quality metrics including First Time Fix Rate (FTFR) and repeat repair rate. - Provide feedback to headquarters on product quality issues and design improvement opportunities. Technical Training & Competency Development - Collaborate with the general and regional training teams to develop technical training programs and materials. - Participate in the assessment of technician technical skills and competency levels across the network. - Assist in designing advanced training curricula for electric vehicle systems, high-voltage components and new model technologies. - Deliver technical training sessions, workshops and hands-on demonstrations for service dealers' technicians. - Evaluate training effectiveness and provide recommendations for program improvement. - Support the certification process for service technicians and ensure all staff maintain required qualifications. What you will bring: -, Bachelor's degree in Automotive Engineering, Mechanical


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