> Markdown version of [/jobs/ext/1616329-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/1616329-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Engineer

- **Company:** Avatar Recruitment
- **Location:** Princes Risborough, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Application Firewall, Microsoft Azure, Backup Devices, VoIP, Cloud Computing, Cyber Security, Desktop Computing, Disaster Recovery, Hyper-V, Windows Servers, Network Planning and Design, Azure Active Directory, Microsoft SharePoint, Microsoft Power Automate, Firewalls (Computer Science), Microsoft InTune, Network Support, Wireless Technologies, Laptops, Vmware
- **Published:** July 31, 2026
- **Apply:** https://www.careerjet.co.uk/job/gbfcaac96cc2ce307bda5c5af6c8209609/eaa

## About the Role

Minimum 2 years' experience within an IT Support, Service Desk or MSP environment
Strong Microsoft 365 support and administration experience
Experience supporting Windows 10 and Windows 11 environments
Working knowledge of Windows Server
Networking troubleshooting experience
Experience supporting end users in a customer-facing environment
Excellent troubleshooting and customer service skills
Strong verbal and written communication skills
Ability to work independently and as part of a team
Desirable Experience
Microsoft Azure
Microsoft Intune
Entra ID (Azure AD)
Microsoft Defender
Microsoft Copilot deployment and support
Cybersecurity solutions and best practices
VoIP and Teams Telephony
VMware and/or Hyper-V
Firewall administration
Network design and implementation
Backup and disaster recovery platforms
Essential Requirements
Full UK Right to Work
Full, clean and valid UK Driving Licence
Comfortable travelling to customer sites
Professional and customer-focused approach, If you are passionate about technology, enjoy helping people and want to work with Microsoft Cloud, Networking, Cybersecurity and AI solutions, we'd love to hear from you.

## Description

Are you an experienced IT Support professional looking to develop your career in a modern, forward-thinking Managed Services environment?
Our client is a well-established and growing technology services provider supporting a diverse portfolio of businesses across Buckinghamshire, London and the South East. Due to continued growth, they are looking to appoint an additional IT & Network Support Technician to join their successful technical team.This is an excellent opportunity for someone who enjoys solving technical challenges, working directly with customers and developing their expertise across cloud technologies, networking, cybersecurity and AI-powered business solutions.
The RoleWorking across a range of client environments, you will provide both remote and on-site support, ensuring excellent service delivery and helping customers maximise the value of their technology investments
Responsibilities will include:
Providing 1st, 2nd and some 3rd Line IT support
Supporting Microsoft 365 environments including Exchange Online, SharePoint, Teams and OneDrive
Supporting and administering Microsoft Copilot and AI-powered workplace solutions
Managing Windows Server environments and Active Directory
Supporting Microsoft Azure and cloud infrastructure
Installing, configuring and troubleshooting networks, firewalls and wireless solutions
Deploying and supporting desktops, laptops and mobile devices
Diagnosing hardware, software and connectivity issues
Implementing cybersecurity best practices and endpoint protection solutions
Supporting backup, disaster recovery and business continuity platforms
Performing client site visits and project work
Maintaining technical documentation and customer records


## Related Videos

- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques)
- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most)
- [Coding an Immersive Copilot using Unity / .NET and Azure OpenAI!](https://www.wearedevelopers.com/videos/1204-coding-an-immersive-copilot-using-unity-net-and-azure-openai)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)