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# Application Support Engineer

- **Company:** Innovation Group
- **Location:** London, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £50,000.0
- **Contract:** Permanent contract
- **Skills:** .NET Framework, Microsoft Windows, Application Performance Management, Confluence, JIRA, Microsoft Azure, Bash Shell, Cloud Computing, Databases, System Configuration, Software Debugging, Internet Information Services (IIS), Microsoft SQL Server, Windows PowerShell, SQL Databases, Systems Integration, Datadog, Scripting, Cloud Monitoring, Splunk, New Relic (SaaS), Programming Languages
- **Published:** July 31, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=b998af3fc858f198

## About the Role

* Knowledge of Microsoft SQL Server and .NET
 * Familiarity with using cloud technology, in particular Microsoft Azure administration
 * Writing/debugging/scripting in Microsoft SQL. Scripting in MS Powershell, Bash or other coding language.
 * Proven experience of installing, configuring, and diagnosing issues with software.
 * Knowledge of Windows operating systems.
 * Experience of deploying and managing applications within a Windows IIS environment.
 * Good analytical skills and ability to work under pressure.
 * Excellent levels of verbal and written English.

Desired Experience:

 * Exposure to Jira\Confluence\GitLabs.
 * Experienced working within an ITIL framework.
 * Experience with application and infrastructure monitoring tools (e.g. Azure Monitor, Application Insights, Splunk, Datadog, New Relic).
 * Experience troubleshooting system-to-system integrations and third-party dependencies., * SQL or .NET: 3 years (required)
 * cloud technology, Microsoft Azure administration : 3 years (required)
 * Writing/debugging/scripting in Microsoft SQL: 3 years (required)
 * deploying and managing applications within Windows IIS : 3 years (required)

## Description

An exciting opportunity has arisen within the Application Support team based one day per week in our London office & remote working. You will be a confident self-starter working within the IG Technology team to provide a consistently high-level of technical support for all IG applications, including databases, built on Microsoft Windows platforms hosted on prem and within the MS Azure cloud., * Providing incident management to the various IG Tech applications in accordance with predetermined SLA's.

 * Troubleshoot, diagnose and remediate application issues.
 * Review and respond to monitoring alert notifications, escalating where necessary.
 * Manage the out of hours deployment of application releases into production environments.
 * Participate in the "On-call" support rota for out of hours high severity incidents.
 * Become SME for core applications used by Innovation Group employees and their customers.
 * Maintain the application support knowledge base.
 * Build constructive relationships with the Development, Infrastructure, Product and Offshore teams.


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