> Markdown version of [/jobs/ext/1616426-it-operations-analyst](https://www.wearedevelopers.com/jobs/ext/1616426-it-operations-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Analyst - **Company:** Mako - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Confluence, JIRA, Bash Shell, Unix, Command-Line Interface, Software as a Service, Collaborative Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Information Technology Operations, Virtual Private Networks (VPN), Python (Programming Language), Networking Basics, Windows PowerShell, Software Deployment, TCP/IP, User Provisioning Software, Windows Desktop, Data Logging, ServiceNow IT Service Management, Information Technology, Atlassian Tools, User Administration - **Published:** July 31, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=a778d5dda50d2365 ## About the Role * A genuine automation-first instinct with examples of things you've successfully scripted away. * Strong ownership skills to see problems through to resolution rather than handing them off. * Solid technical grounding and sound judgement to truly understand the systems you support. * A keen curiosity about AI tooling to work faster and tackle harder problems. * Calm composure and clear communication under pressure, with strong customer-service instincts in a live trading environment. * 1-4 years of professional experience in IT support, IT operations, or desktop support (junior to mid-level). * Strong Windows desktop support experience (Windows 10/11). * Hands-on experience with Unix/Linux workstations, and comfort at the command line. * Strong scripting ability in PowerShell, Bash, or Python. * Proven experience managing users in Active Directory and administering SaaS / collaboration tools. * Confident troubleshooting skills across hardware, software, and networking fundamentals (DNS, DHCP, TCP/IP, VPN). * Prior experience with IT ticketing / ITSM systems. * Prior experience in financial services, proprietary trading, or a hedge fund advantageous but not a prerequisite. * Hands-on experience with our stack: Atlassian (Jira, Confluence, JSM), Microsoft Teams, Slack, Hybrid AD / Entra ID advantageous. * Relevant certifications (CompTIA A+/Network+, Microsoft, ITIL) advantageous. Physical requirements: * This is a hands-on, on-site role. You must be able to lift and move heavy equipment - desktops, monitors, UPS units, and similar - as part of day-to-day support and office moves. ## Description Join the Infrastructure team which is responsible for keeping a live trading floor running and steadily automating the work of doing so. The IT Operations Analyst will work closely with traders, staff, and the wider Infrastructure team (including dedicated Windows, Unix, and Networks teams) to act as the face of technology on the trading floor, resolving issues directly while continuously identifying and eliminating repetitive manual tasks through automation and scripting. What you'll be involved in: * Acting as the first point of contact for IT support (in person, phone, chat, ticketing), triaging quickly and prioritising anything affecting live trading or market-critical systems. * Providing desktop support for Windows and Unix/Linux workstations, including setup, imaging, configuration, troubleshooting, and hardware. * Supporting multi-monitor trading desk setups, peripherals, and dealer boards, as well as setting up, moving, and reconfiguring physical desks across the office. * Providing first-line support for meeting rooms and video conferencing (Teams), escalating complex A/V issues as needed. * Covering an early shift to support market open at least one week per month, as part of a team rota. * Managing users in a Hybrid Active Directory environment (on-prem AD synced with Entra ID), including account provisioning, MFA, and group membership. * Owning user onboarding and offboarding end-to-end: account creation, equipment preparation, access provisioning, and secure removal on exit. * Administering core SaaS and collaboration tools: Atlassian (Jira / Confluence), Microsoft Teams, and Slack. * Assisting with desktop-level software deployment, patching, and endpoint security. * Owning issues through to resolution, logging, tracking, and seeing tickets through even when specialist teams are involved, while documenting resolutions to keep the knowledge base current. * Hunting down repetitive, manual BAU work and eliminating it by scripting solutions (PowerShell, Bash, Python) that cut errors, reduce toil, and free the team for higher-value work. * Using AI tooling-such as coding assistants and agentic workflows-to accelerate scripting, documentation, and diagnostics. * Building self-service and ticket-deflection into how we operate by improving runbooks, automating provisioning, and creating smarter request workflows. * Owning the automations you ship, maintaining them, documenting them, and handing them over properly. * Contributing to IT projects, rollouts, and office moves, and proactively suggesting improvements to tooling, processes, and the user experience. * Lifting and moving heavy equipment, such as desktops, monitors, and UPS units, as part of day-to-day support and office moves. What success looks like: * In your first 6 months: You're trusted on the floor during market hours, you own onboarding/offboarding end-to-end, and you've shipped your first automations - small is fine, shipped is what counts. * By 12 months: At least one recurring ticket category has measurably shrunk because of something you built, the knowledge base reflects how things actually work, and the team's manual workload is visibly lighter than when you arrived. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [MLops – Deploying, Maintaining And Evolving Machine Learning Models in Production](https://www.wearedevelopers.com/magazine/115-mlops-deploying-maintaining-and-evolving-machine-learning-models-in-production) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)