> Markdown version of [/jobs/ext/1616468-it-support-technician](https://www.wearedevelopers.com/jobs/ext/1616468-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** RCB Healthcare Group - **Location:** Dartford, UK - **Salary:** £30,000.0 - £35,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Microsoft Online Services, Microsoft Outlook, Cyber Security, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Microsoft Exchange Server, Monitoring of Systems, Hyper-V, Networking Hardware, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Software, Windows Servers, Networking Basics, Routing, Windows PowerShell, Cloud Services, Service Pack, Microsoft SharePoint, TCP/IP, WordPress, Wi-Fi Technology, Peripherals, Microsoft InTune, Information Technology, Laptops, Windows Client, User Accounts, Vmware - **Published:** July 31, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=5a1bec7ffa872422 ## About the Role We're looking for an enthusiastic IT Support Technician to join our growing IT team. This is an excellent opportunity for someone who enjoys solving technical problems, supporting users, and working with a wide range of technologies. You'll work alongside experienced IT professionals while developing your skills in a supportive and collaborative environment. Please note: A Full UK Driving Licence is required, as occasional travel between our sites is part of the role., Essential * Good knowledge of Windows 10 and Windows 11. * Good knowledge of Windows Server. * Good knowledge of Active Directory. * Good knowledge of Microsoft 365 administration. * Good knowledge of Microsoft Exchange Online. * Good knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, switching, and routing. * Experience troubleshooting hardware, software, and printer issues. * Experience configuring desktops, laptops, mobile devices, and peripherals. * Strong troubleshooting and analytical skills. * Excellent communication and customer service skills. * Ability to prioritise workload and manage multiple tasks. * A proactive attitude with a willingness to learn new technologies. * Full UK Driving Licence. Desirable * Good knowledge of Microsoft Azure / Entra ID. * Good knowledge of Microsoft Intune. * Good knowledge of Linux. * Experience with PowerShell scripting. * Experience with Hyper-V or VMware. * Experience with backup and disaster recovery solutions. * Experience with WordPress administration. * Experience with Meta Business Suite and Canva. * CompTIA A+, Network+, Microsoft, ITIL, or equivalent certifications. ## Description As an IT Support Technician, you will be responsible for delivering first and second-line technical support, maintaining IT systems, and ensuring users receive efficient and professional assistance. You'll work with Microsoft technologies, networking, hardware, cloud services, cybersecurity, and IT infrastructure while contributing to ongoing improvement projects. What You'll Do * Provide first and second-line technical support to users across multiple locations. * Diagnose and resolve hardware, software, printer, and peripheral issues. * Install, configure, and maintain Windows 10 and Windows 11 devices. * Set up and deploy desktops, laptops, mobile devices, and IT equipment. * Manage user accounts, permissions, and security using Active Directory and Microsoft 365. * Support Microsoft Exchange Online and Outlook. * Troubleshoot networking issues, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, switching, and routing. * Support Windows Server environments. * Configure and maintain printers, scanners, and network devices. * Monitor system performance, backups, and endpoint security. * Install software, updates, and security patches. * Assist with Microsoft 365 administration, including Teams, SharePoint, and OneDrive. * Support Azure / Entra ID and Microsoft Intune environments. * Document incidents, solutions, and IT procedures. * Maintain IT asset records and equipment inventories. * Assist with infrastructure upgrades, system migrations, and IT improvement projects. * Deliver excellent customer service while supporting staff with technical issues., * Opportunities to work with Microsoft cloud technologies and modern IT infrastructure. * Exposure to networking, servers, cybersecurity, and cloud services. * Supportive and friendly working environment. * Opportunity to contribute to exciting IT projects and infrastructure improvements. * Career progression within a growing organisation. * Free on-site parking. * The chance to make a real impact by supporting essential healthcare services. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)