> Markdown version of [/jobs/ext/1616506-application-support-analyst](https://www.wearedevelopers.com/jobs/ext/1616506-application-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Analyst - **Company:** Euroclear - **Location:** London, UK - **Salary:** £47,340.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Software Applications, Database Queries, Linux, OpenShift, Systems Development Life Cycle, Shell Script, Performance Testing, Apache Kafka, Programming Languages - **Published:** July 31, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5821414718 ## About the Role Must have experience working in application support/service support on a Linux platform and capable of writing SQL statements, shell scripts. Experience working with Java, Kafka and OpenShift would be advantageous. Soft skills Must be highly motivated with excellent analytical, troubleshooting/problem solving skills, knowledge of software development life cycle and a self-starter able to proactively operate with minimal supervision Certification ITIL Foundation - certification is ideal but we are prepared to provide formal training for the right candidate seeking a true career option ## Description * Manages Production and Test Environment support from an application support perspective * Resolves Production incidents affecting the applications under their control and communicates effectively with the internal Business Users * Resolves Business information requests * Adapts and orientates the process to best fit with IT strategy for improving the quality of the Production environment * Actively seeks to improve production support through improving existing methods, tools and expertise General: * Supports Production & Test Environment applications; independently resolving complex incidents; Leads process improvements and improves methods and tools * Works autonomously with periodic checks by Manager. * May also act as informal team lead role based on experience and expert knowledge. * May coach others. * Has a recognized technical expertise Role: * Provides application support for production and test systems, including incident and problem management. * Participates in application software delivery to both test and production environments. Participates in Production site switches and RDR test occasions. * Communicates verbally and in writing on complex/large technical issues in a clear and concise format easily understandable by the intended recipient * Complete User Requests, both Internal and External, in a timely manner within agreed SLAs. * Effectively reviews high complexity project documentation from a production support perspective. Performs the assessment of all large scale changes on their impact on Production. * Able to resolve large scale issues autonomously and assist colleagues with escalations. * Deals with complex level interventions autonomously. * Able to code in a programming language and perform development activities for large scale changes. * Create or amend scripts/ macros where required to maintain or improve support tools. * May provide specialist job functions such as DBA or Volume Testing (performance testing) and can work in an undefined / new area and may improve upon set guidelines and routines. 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