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# Technical Support Engineer - EMEA

- **Company:** Launch Darkly
- **Location:** UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), PHP (Programming Language), Node.Js
- **Published:** July 31, 2026
- **Apply:** https://www.totaljobs.com/job/technical-support-engineer/launch-darkly-job107772008

## About the Role

* Typically requires a minimum of 2 years of experience in a customer-facing technical role, * Knowledgeable in programming concepts and fluent in at least one language (e.g., Node.js, PHP, Java)
 * Passionate about learning and applying that knowledge to solving customer issues and advocating for customer success
 * 2 or more years of related or equivalent professional experience, which may include experience gained through related work, education, or training
 * Based in the UK, with preferred working hours aligned to EMEA business hours

## Description

As a Technical Support Engineer, you will report to the EMEA Technical Support Manager and resolve technically complex customer issues while working across departments to improve the customer experience.

You will collaborate with other Technical Support Engineers to solve customer problems creatively while deepening your technical skills. You are committed to inclusion and motivated to work with a team that embraces diversity, and you value opportunities to grow., * Apply working knowledge of the LaunchDarkly platform including SDKs and integration patterns to resolve a variety of routine and moderate-complexity customer issues

 * Resolve customer issues using established troubleshooting practices; escalate non-routine or ambiguous cases with a recommended course of action
 * Analyze support case trends to identify recurring issues and recommend improvements to internal workflows or tooling
 * Develop technical depth in platform and integrations to expand the range of issues you can resolve independently


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