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# Junior IT & AI Support Engineer

- **Company:** Chiltern
- **Location:** Ambrosden, UK
- **Experience:** Starter
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Microsoft Outlook, Cyber Security, Desktop Computing, Python (Programming Language), Network Troubleshooting, Linux Commands, Networking Basics, Windows PowerShell, Procurement Software, Azure Active Directory, Microsoft SharePoint, EndPointSecurity, Google Cloud, Microsoft Power Automate, Peripherals, Microsoft InTune, Microsoft Onedrive, Information Technology, Laptops, Gsuite, GPT, User Accounts
- **Published:** July 31, 2026
- **Apply:** https://jobsthamesvalley.co.uk/jobs/apply/ats-redirect/?id=2899428444-2

## About the Role

We're looking for enthusiasm, curiosity and a genuine passion for technology. You may be a recent graduate in Computing, Computer Science, IT or a related discipline, or someone with 1-2 years' experience in an IT Support or Helpdesk role. You'll be interested in Artificial Intelligence and emerging technologies, and friendly, approachable and confident communicating with colleagues at all levels., Ideally you'll have knowledge of Microsoft Windows, Microsoft 365, Microsoft Entra ID (Azure AD) or Active Directory, and Microsoft Intune, along with basic networking principles. Experience with PowerShell or Python, Microsoft Power Platform, Google Workspace or Google Cloud Platform, and AI tools such as Microsoft Copilot, ChatGPT or Perplexity would all be advantageous, as would familiarity with the Linux command line. Don't worry if you haven't worked with every technology listed if you're technically curious, enjoy learning and have a positive attitude, we'd love to hear from you.

## Description

You'll provide first-line IT support across the business, troubleshooting hardware, software and network issues, and setting up and maintaining laptops, desktops, mobile devices and peripherals. You'll support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Intune), create and manage user accounts, permissions and access requests, install software and carry out routine maintenance, and maintain IT documentation and asset registers. The role also involves supporting cybersecurity initiatives and device security, liaising with third-party IT suppliers, assisting with IT procurement and equipment deployment, and supporting business continuity and disaster recovery activities., Alongside core IT support, you'll get involved in researching and evaluating emerging AI technologies, assisting with the implementation and testing of AI solutions, and supporting workflow automation projects. You'll create user guides and training documentation, help colleagues adopt new technologies, and keep up to date with the latest developments in AI, identifying opportunities for continuous improvement along the way.


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