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# Network Outreach Specialist

- **Company:** eTeam Inc
- **Location:** Pennington, NJ, United States
- **Experience:** Experienced
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Databases, IBM Notes, Microsoft Office, Microsoft PowerPoint, Web Applications
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0fc500e5e29caa06

## About the Role

Education/Experience: High School Diploma/GED required.

Requires a minimum of 3 years of experience in customer service, telephone sales preferably in a Managed Care environment.

Some experience with provider practices, physicians and/or office managers in a healthcare, group practice setting.

Knowledge:
Prefers knowledge of products and services

Requires knowledge of health insurance industry

Must be proficient in the use of personal computers and supporting software in a Windows based environment, including MS Office products (Word, Excel, PowerPoint) and Lotus Notes

Should be knowledgeable in the use of intranet and internet applications.

Skills and Abilities:

Requires excellent oral and written communication skills.

Requires strong interpersonal and organization skills.

Requires ability to resolve problems.

## Description

* Makes outbound validation calls to providers in order to assure of demographic practitioner detail for each practice location for all networks.
 * Contacts members regarding preventive health activities.
 * Receives inbound services calls and provide accurate complete information in response to provider inquiries, complaints and problems within a timely fashion.
 * Contact provider offices to encourage ongoing education and dialogue on data management best practices to service member/patient needs and to attend scheduled orientation sessions and other educational and outreach activities.
 * Conducts provider surveys and assessments as applicable.
 * Act as liaison with providers, members and outside community resources.
 * Handle PCP/PCD changes for members.
 * Verification of PCP/PCD and member eligibility with Providers.
 * Maintain call documentation in databases with relevant information regarding special outreach projects in accordance with departmental focus and objectives.
 * Assist provider offices with issues associated to credentialing, recredentialing, claims and provider data maintenance by providing guidance on how to proceed with the process.


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