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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Onsite IT Support Technician - Tier 1/Tier 2 - **Company:** General Technologies, Inc. - **Location:** Stafford, TX, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Virtual Camera Systems, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, File Systems, Domain Name System (DNS), Ethernet, Issue Tracking Systems, IP Addressing, Network Troubleshooting, Microsoft Office, Microsoft Servers, Windows Search, Networking Basics, Cloud Services, Remote Service Software, Virtual Local Area Networks, Windows Desktop, Document Enterprise Platform, Internet Protocol Telephony, Peripherals, Firewalls (Computer Science), Computer Equipment, Laptops, Hardware Infrastructure, User Accounts - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e8092b1b3b0658f3 ## About the Role * Strong working knowledge of Microsoft Windows desktop operating systems. * Basic understanding of Active Directory, user accounts, security groups, permissions, and domain-joined computers. * Experience supporting Microsoft Office, Outlook, Microsoft 365, and general email-related issues. * Familiarity with Exchange environments, including Hybrid Exchange with on-premises and cloud components. * Basic networking knowledge, including IP addresses, DNS, DHCP, switches, patch panels, Ethernet cabling, wireless connectivity, and network troubleshooting. * Ability to troubleshoot printers, phones, cameras, workstations, peripherals, and other onsite technical equipment. * Comfortable working with physical equipment, cabling, racks, devices, and end-user hardware. * Strong communication skills and the ability to work with both technical and non-technical users., * Experience in a hybrid Microsoft environment with both on-premises infrastructure and cloud services. * Experience with Exchange On-Premises, Exchange Online, shared mailboxes, distribution groups, and Outlook connectivity. * Experience with VoIP phone systems, security cameras, access control systems, or network-connected building systems. * Experience working alongside an outside MSP, consultant, or Systems Administrator. * Familiarity with ticketing systems, documentation platforms, remote support tools, and asset tracking. * Basic understanding of cybersecurity best practices, MFA, endpoint protection, patching, and access control. ## Description General Technologies, Inc. is seeking a motivated, hands-on Onsite IT Support Technician to provide Tier 1 and Tier 2 Technical support for a large corporate environment. This role is ideal for someone who has a strong foundation in Windows-based systems, Active Directory, Microsoft 365, Exchange, networking, printers, phones, cameras, and general end-user support. The right candidate must be more than just technically capable. We are looking for someone who is curious, adaptable, and willing to learn the unique and ever-changing technology environment of General Technologies, Inc. This person should not be satisfied with only doing what they already know. They should want to understand how systems work, ask questions, document what they learn, and grow into a stronger technical resource over time. Responsibilities (Include but are not limited to): End-User Support * Provide onsite Tier 1 and Tier 2 technical support for employees, workstations, laptops, mobile devices, printers, phones, software, and other technology-related issues. * Troubleshoot and resolve hardware, software, login, connectivity, email, printing, and application-related problems in a timely and professional manner. * Assist users with Windows desktop issues, Microsoft Office, Microsoft 365, email access, shared mailboxes, file access, and basic application support. * Set up, configure, deploy, and replace workstations, monitors, docking stations, printers, phones, scanners, cameras, and other miscellaneous peripherals. Windows, Active Directory, and Microsoft Environment * Support a Windows-based corporate environment, including desktops, laptops, user profiles, permissions, mapped drives, and shared resources. * Assist with basic Active Directory tasks, including user account support, password resets, group membership changes, computer objects, and access troubleshooting under direction of the Systems Administrator. * Assist with Microsoft 365 and Hybrid Exchange-related support, including Outlook troubleshooting, mailbox access, shared mailbox support, distribution groups, and basic email flow issues. * Escalate advanced server, Exchange, Microsoft 365, security, or infrastructure issues to the outside Systems Administrator with clear notes and documented troubleshooting steps. Network and Physical Layer Support * Maintain and troubleshoot the physical layer of the network, including patch cables, wall ports, switches, network drops, racks, cable management, and device connectivity. * Assist with identifying network issues related to cabling, ports, VLAN placement, device connections, or failed hardware. * Install, move, label, and document network-connected devices as needed. * Coordinate with the Systems Administrator on switch, firewall, wireless, and infrastructure-related issues. Printers, Phones, Cameras, and Peripheral Support * Provide support for network printers, copiers, scanners, label printers, and other printing devices. * Maintain and troubleshoot phone systems and physical handsets, including moves, replacements, cabling, and basic user support. * Assist with camera system maintenance, including physical camera checks, connectivity, mounting coordination, and basic troubleshooting. * Support installation and maintenance of miscellaneous technology equipment used throughout the company. Documentation and Communication * Document issues, resolutions, equipment changes, user requests, and troubleshooting steps clearly and consistently. * Communicate professionally with employees, vendors, management, and the outside Systems Administrator. * Follow established procedures while also helping improve internal documentation and technical processes. * Maintain an accurate inventory of deployed equipment, spare hardware, phones, printers, cameras, and peripherals., * Experience providing Tier 1 and/or Tier 2 IT support in a business or corporate environment., This is an onsite position supporting a large corporate environment. The technician will regularly work at desks, offices, network closets, production or operational areas, and other company facilities as needed. Physical Demands: The position may require lifting and moving computer equipment, printers, monitors, phones, cameras, cables, and other hardware. The description below is intended to describe the general content and requirements for the performance of this job but is not limited to: * While performing the duties of the job, the employee may be required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. * The employee must be able to lift and/or move up to 50lbs. * Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)