> Markdown version of [/jobs/ext/1617754-it-help-desk-lead](https://www.wearedevelopers.com/jobs/ext/1617754-it-help-desk-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Lead - **Company:** Hanwha Q Cells Georgia, Inc. - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Salary:** $89,100.0 - $117,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Amazon Web Services, Antivirus Softwares, Apple Mac Systems, Confluence, JIRA, Microsoft Azure, Cloud Computing, Cyber Security, Github, Identity and Access Management, Virtual Private Networks (VPN), Role-Based Access Control, Microsoft SharePoint, Software Engineering, Cisco Anyconnect, Google Cloud, Microsoft InTune, Deployment Automation, Atlassian Tools, Casper Suite, Fortinet - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bfe1e79f26ebdf5b ## About the Role 3+ years of experience in IT help desk / desktop support, including Tier 1-2 ticketing and deskside support * Bachelor's Degree preferred but not required * Endpoint/device management experience (imaging, Intune/Jamf, Autopilot) across Windows and macOS * Experience with remote support tooling (e.g., ScreenConnect) * Identity and access management experience: account/group provisioning and SSO * Network/VPN administration experience (FortiGate and Cisco AnyConnect) * M365/SharePoint administration experience, including site permissions and sharing governance * Atlassian administration experience (Jira/Confluence) and Slack administration * Demonstrated ability to manage high-volume onboarding workflows (10-15 new hires/week) with strong process discipline * Excellent oral and written communication skills * Strong project management and problem-solving skills and attention to detail * Strong account and access management experience with RBAC provisioning * Willingness to travel up to 10% of the time., Solar Industry experience (Renewable) * IT project management experience, particularly with identity/directory migrations (Active Directory/Entra ID, domain or tenant-to-tenant merges) * ITSM/ticketing platform administration and process automation/scripting experience * IT asset management (ITAM) and inventory administration experience * Experience in network engineering and cybersecurity * Familiar with cloud-based systems (Azure, AWS, GCP) * IT-related certifications: CompTIA A+, Network+, CISSP * Familiar with Atlassian products (Confluence, Jira) * Familiarity with software development and AI software tooling (e.g. Github, Claude), The applicable salary range is based on the employee's primary work location. Individual compensation will be determined based on qualifications, relevant experience, education, skills, internal equity, and other business-related factors., To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation. Mobility Standing 20% of time Sitting 70% of time Walking 10% of time Strength Pulling up to 10 Pounds Pushing up to 10 Pounds Carrying up to 10 Pounds Lifting up to 10 Pounds Dexterity (F = Frequently, O = Occasionally, N = Never) Typing F Handling F ## Description We are looking for an IT Help Desk Lead to join our IT team to serve as the primary point of contact for desktop support, new-hire onboarding, and network/infrastructure coordination across our U.S. offices. The ideal candidate will have strong experience in desktop and deskside support, endpoint management, EDR/Antivirus, identity/access provisioning, and vendor coordination, and will work closely with our IT, network, and Security teams. This position will be based out of Irvine, CA, with support responsibilities extending to our San Francisco / Santa Clara offices., Own Tier 1 ticketing and desktop support for all U.S. offices, including remote IT support ## Related Videos - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Bringing AI Model Testing and Prompt Management to Your Codebase with GitHub Models](https://www.wearedevelopers.com/videos/1536-bringing-ai-model-testing-and-prompt-management-to-your-codebase-with-github-models) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/232-software-developer-salary-in-south-africa)