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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Head of IT - **Company:** Central Support - **Location:** Bristol, UK - **Experience:** Expert - **Salary:** £55,000.0 - £65,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software Documentation, Digital Technology, Payment Systems, Information Technology Operations, Network Architecture, WordPress, Information Technology, Data Management, Zendesk - **Published:** July 31, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5821684003 ## About the Role · At least 5 years' hands-on IT experience, ideally in a busy customer-facing, retail, leisure or hospitality environment. · Experience supporting EPOS, payment systems and operational technology. · Experience managing a small team, including rota planning and out-of-hours support. · Confident managing IT suppliers, contracts and service relationships. · Project management experience, with the ability to deliver hands-on from scoping through to go-live. · Experience contributing to or owning an IT budget. · Good understanding of data management, reporting, security and compliance. · Strong working knowledge of Ubiquiti networking, site connectivity and IT hardware. · Comfortable improving processes and guest journeys across digital and on-site touchpoints. · A practical, hands-on approach and the confidence to get involved wherever support is needed. · Has a 'what's possible, can do' mindset, is positive and fun! Desirable · Experience with Zendesk or a similar helpdesk platform. · Experience with Adyen or similar payment platforms. · Experience supporting WordPress-based websites or online shops. · Knowledge of CCTV, AV, digital signage or telephony systems. · Experience contributing to product strategy for guest-facing digital systems., · Working knowledge of emerging technology, including practical uses of AI. ## Description You'll take day-to-day ownership of the systems that keep The Wave running - from our network, EPOS and payment systems to security, site systems and the support desk our teams rely on. This is a hands-on leadership role in a busy, guest-facing environment. You'll lead a small in-house support team, manage technology suppliers, keep critical systems running, and own the practical IT decisions that help our teams deliver brilliant experiences every day. Alongside day-to-day delivery, you'll hold ownership for the IT budget, technology and product direction, data management and process improvement - making sure our systems are reliable, secure and ready for what comes next. What You'll Be Doing IT operations and support * Keep us connected: manage our Ubiquiti network infrastructure, site connectivity and IT hardware across the whole site. * Own EPOS and payments: keep our EPOS estate and Adyen payment systems, onsite and online, running reliably for guests and teams. * Look after site systems: maintain CCTV, security systems, AV and sound, digital signage and telephony, plus the network behind our automated surf video system. * Run the support desk: own our support process and Zendesk helpdesk and build a rota that delivers 7-day cover, including shared out-of-hours support. * Lead the team: line-manage our support team, one full-time and one part-time, and manage the contracts and relationships with our technology suppliers. * Own the budget: manage the IT budget, track cost and return on technology spend, and report on it to the leadership team. * Run projects: deliver IT and technology projects hands on, from scoping through to go-live, mostly doing the work yourself rather than delegating it. * Keep data in order: look after data quality, security and compliance across IT and site systems, and the flow of information between EPOS, booking and management systems. * Improve the guest journey: get hands on with the guest journey across digital and on-site touchpoints, spotting and fixing where it's not working. * Keep an eye on what's next: maintain working knowledge of emerging technology, particularly AI, and flag practical opportunities for its use. * Keep us documented: build clear SOPs and user documentation and share weekly updates on support activity with the leadership team. Systems, projects and improvement * Support our digital presence: provide first-line support for thewave.com and our WordPress online shop. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Kill Your WordPress. Ship in Minutes. 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