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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director, Infrastructure, Southern Europe West & Africa - **Company:** Hempel Paints Kuwait Company W.l.l. - **Location:** Madrid, Spain - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Office, Microsoft PowerPoint - **Published:** July 31, 2026 - **Apply:** https://www.buscojobs.com.es/director-infrastructure-southern-europe-west-africa-en-madrid-ID-364256333 ## About the Role Collect and analyse data, track KPIs, dashboards, Net Promoter Score (NPS?C), and produce action plans.Qualifications- 7+ years of progressive people management experience, including managing managers. - 10+ years of proven experience in Customer Services, Sales, or Marketing roles. - Strategic organizational planning experience. - Experience in one or more of the geographies covered (Southern Europe West & Africa) is advantageous.Education- Bachelor's degree (preferred MBA or related master's program). Skills & Traits- Fluency in English; additional proficiency in French, Spanish, or Portuguese. - Quality orientation with experience working to quality standards. - Ability to work under high pressure while meeting aggressive deliverables. - Organized, deadline?oriented, flexible and adaptable to change. - Strong computer skills: ERP (Microsoft preferred), MS Office (Advanced Excel & PowerPoint), CRM Software. - Excellent cross?functional communication and collaboration skills. xqbhyrx - Proactive, creative, innovative mindset. #J-*****-Ljbffr ## Description OverviewSiga leyendo para comprender completamente lo que este trabajo requiere en cuanto a habilidades y experiencia.Si su perfil encaja, presente su candidatura.Executive Head of Infrastructure for Southern Europe West & Africa, responsible for leading commercial activities in the region, achieving short and long term sales goals, and driving Hempel's Double Impact strategy.Responsibilities- Develop and execute a sales strategy to secure current customer growth and new customer acquisition.- Partner with Commercial Excellence, Marketing, Key Account Management, and Solution Management to implement Double Impact strategy activities.- Lead the activities across 10+ countries (France, Spain, Portugal, Morocco, Africa) ensuring the Sales Team meets financial and operating objectives.- Manage profitability and legal signatory responsibilities for selected entities.- Establish vision, review policies (pricing, product mix, brand portfolio) and refine strategies.- Monitor sales performance, forecast regional volume allocation, pricing and revenue, and adjust strategies as needed.- Implement pricing and profitability strategies while maintaining company profitability.- Transform selling activities, including customer classification and pipeline management.- Ensure compliance with Hempel procedures and policies.- Represent and protect local legal entities in the area, serve on boards as needed.- Oversee people management: develop, coach, evaluate and grow the sales team.- Guide talent philosophy, manage KPIs, performance reviews and talent development.- Lead customer engagement initiatives, sustain high satisfaction and address complaints.- Drive cross?functional collaboration and operational efficiency.- Collect and analyse data, track KPIs, dashboards, Net Promoter Score (NPS?C), and produce action plans.Qualifications- 7+ years of progressive people management experience, including managing managers.- 10+ years of proven experience in Customer Services, Sales, or Marketing roles.- Strategic organizational planning experience.- Experience in one or more of the geographies covered (Southern Europe West & Africa) is advantageous.Education- Bachelor's degree (preferred MBA or related master's program).Skills & Traits- Fluency in English; additional proficiency in French, Spanish, or Portuguese.- Quality orientation with experience working to quality standards.- Ability to work under high pressure while meeting aggressive deliverables.- Organized, deadline?oriented, flexible and adaptable to change.- Strong computer skills: ERP (Microsoft preferred), MS Office (Advanced Excel & PowerPoint), CRM Software.- Excellent cross?functional communication and collaboration skills.xqbhyrx - Proactive, creative, innovative mindset.#J-*****-Ljbffr ## Related Videos - [How to Attract & Retain in a fast moving environment](https://www.wearedevelopers.com/videos/100045-how-to-attract-retain-in-a-fast-moving-environment) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)