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# Helpdesk Coordinator

- **Company:** kpm media ltd
- **Location:** Uddingston, UK
- **Salary:** £20,000.0 - £29,999.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Data Logging
- **Published:** July 9, 2026
- **Apply:** https://www.jobs.fmj.co.uk/careers/62543/Director-Property-Workplace-Greater-London

## About the Role

Essential -

 * Previous experience of working on a helpdesk or similar fast paced environment
 * Experience of working to strict SLAs & KPIs
 * Previous experience of planning / scheduling for a mobile workforce desirable
 * Excellent Customer Service Skills
 * Good attention to detail including a high level of accuracy
 * Experience of working in a fast-paced environment
 * Experience with Microsoft packages
 * Ability to prioritise effectively
 * Strong communicator with good literacy and numeracy skills
 * Excellent organisational and communication skills
 * Strong administrative and analytical skills

The Person

 * Ability to plan and priorities own workload to deadlines
 * Ability to work under pressure and on your own initiative
 * Demonstrate excellent customer service
 * To be able to communicate at all levels
 * Ability to use initiative whilst delivering a proactive Can-Do attitude

If you are interested in a new challenge, please apply immediately

## Description

Our client is currently seeking to employ a Helpdesk Coordinator to assist their established team with call handling, resource planning and compliance monitoring duties across our various client premises within the Facilities Services division., * Accurate and efficient logging reactive jobs via telephone and email

 * Proactively Monitor and chase work orders progressions to completion within the required SLA
 * Respond to Client queries and provide timely updates on job progressions
 * Utilise internal reports to drive performance and meet contractual KPIs
 * Generation of purchase orders for materials and subcontractor requirements
 * Relevant administration tasks as required
 * Plan, schedule and assign Planned Preventative Maintenance (PPM) and reactive work orders to mobile engineers within a specific geographical area
 * Ensure all PPM and reactive work orders and scheduled efficiently minimising travel time
 * Ensure all PPMs are completed within the appropriate timescales
 * Liaise with mobile engineers and contract manager to ensure efficient planning of work
 * Escalate potential SLA failures in advance to optimise opportunity to avoid failure
 * Administration tasks as required by the business


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