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# IT Servicetechniker

- **Company:** hkw München
- **Location:** Köln, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Microsoft Online Services, Desktop Computing, Issue Tracking Systems, Laptops, Operational Systems, Windows Client
- **Published:** July 19, 2026
- **Apply:** https://www.adzuna.de/details/5340504177

## About the Role

* Technische Erfahrung im 2nd Level Workplace-Support
 * Kenntnisse von Windows Client Betriebssystemen Windows 10
 * Kenntnisse in der Arbeit mit Ticketsystemen
 * Sehr gute Deutsch- und gute Englischkenntnisse

## Description

* Annahme, Bearbeitung und Dokumentation der Störungen/Servicerequests über ein Ticketsystem (BPoS)
 * Durchführen von IT-Supportarbeiten anhand der übermittelten Incident-, Service-Request-, IMAC- und Break & Fix- Tickets
 * Vornehmen von Software- und Betriebssysteminstallationen
 * Analyse und Beseitigen von Störungen Remote und Onsite
 * Abwickeln der Reparatur an Desktops, Notebooks, Tablets, Smartphones
 * Durchführen von Installationen und Erstkonfigurationen von Desktops, Notebooks, Tablets, Druckern und mobilen Handscannern nach Vorgabe
 * Unterstützen bei Umzügen (IT Komponenten Ab- und Aufbau)
 * Persönliches Betreuen und Einweisen der Anwender im vor Ort Service
 * Dokumentieren der Arbeitsvorgänge


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