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# IT-Servicetechniker Service Desk / Remote Support

- **Company:** Central IT Services GmbH
- **Location:** Chemnitz, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office, Routing, Windows Client
- **Published:** July 19, 2026
- **Apply:** https://www.adzuna.de/details/5330256372

## About the Role

* Du hast gute Kenntnisse in der technischen Erfahrung idealerweise im 1st Level Support / 2nd Level Support
 * Du hast gute Kenntnisse der aktuellen Windows Betriebssysteme und Office Produkte
 * Du hast gute Kenntnisse im Bereich von Client Hardware
 * Du hast eine IT-Ausbildung oder mind. 1-jährige Berufserfahrung
 * Du hast Kenntnisse in der Betreuung von Endanwendern
 * Du sprichst sehr gutes Deutsch und Englisch in Wort und Schrift
 * Du hast Erfahrungen im IT-Umfeld nach ITIL

## Description

* Remote-Support für die Kundenlokation im Bereich Windows Client
 * Software- und Betriebssysteminstallationen
 * Detaillierte technische Dokumentation aller Arbeitsvorgänge
 * Single Point of Contact
 * Erfassung, Klassifizierung und Routing von Tickets zu eingegangenen Störungsmeldungen via Telefon und Mail
 * Entstörung unter der Verwendung von Remoteunterstützung mit diversen Tools im Rahmen einer Erstlösung im Service Desk


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