> Markdown version of [/jobs/ext/1624680-technical-service-engineer](https://www.wearedevelopers.com/jobs/ext/1624680-technical-service-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Service Engineer

- **Company:** Comunidad de Madrid
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Office Suite
- **Published:** July 31, 2026
- **Apply:** https://www.jobleads.com/es/job/e96cb070b68ac00c1fd62ca65e70eac93

## About the Role

* Minimum qualifications include a Bachelor's degree or higher and at least 8 years of experience in pre-sales, after-sales, technical support, field application engineering (FAE), or training roles. Preferred academic backgrounds are major in computer, communication, electronic engineering, automation, or other science and technology disciplines
 * Clear logical thinking, robust presentation skills, the ability to independently generate documents, and conduct training sessions.
 * Proficiency in office software, strong capabilities in data analysis and processing, as well as adeptness in document creation and presentation, are highly valued.
 * Willingness to engage in short-term travel as needed to support relevant projects is essential.
 * A positive and enthusiastic approach to work is desired, along with the capacity to make informed decisions, a strong sense of ownership, and being accountable for tasks.
 * Applying creativity to problem-solving is an important skillset. Being organized, accurate, and capable of multitasking is crucial.
 * Excellent written and verbal communication skills in English and Spanish is a must. Additional languages like German, French, Italian, Dutch are a considerable plus.
 * Demonstrated eagerness to learn new skills and develop within the company is appreciated.

## Description

* Responsible for after-sales customer service technical Q&A in overseas regions, remote troubleshooting, traveling to solve problems on site when necessary.
 * Collecting and analyzing early product launch problems, batch problems, major quality problems, and giving attribution analysis of materials, design, R&D, process, etc. in conjunction with the first site.
 * Writing after-sales standard FAQ documents (for internal and external customers), maintenance manuals, technical support manuals, product quality problem program notification, etc.
 * Responsible for overseas important channels, agents, ODM customers and other important customers new product launch training, thematic technical training, remote and on-site training guidance.
 * Supporting overseas marketing and sales teams, providing relevant training to customers and pre-sales engineering staff to ensure smooth project implementation.
 * Assisting overseas sales team to handle various international after-sales emergencies, crisis events, complaints and quality incidents from a technical level.
 * Responsible for the training and upgrading of technical skills of newcomers from overseas and other members of the after-sales team.


## Related Videos

- [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success)
- [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all)
- [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail)
- [Your next 10x engineer isn't in your city. Refactor accordingly.](https://www.wearedevelopers.com/videos/100103-your-next-10x-engineer-isn-t-in-your-city-refactor-accordingly)
- [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity)
- [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data)

## Related Articles

- [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)