> Markdown version of [/jobs/ext/1624723-site-manager-it-field-technician-adolfo-suarez-madrid-barajas-airport](https://www.wearedevelopers.com/jobs/ext/1624723-site-manager-it-field-technician-adolfo-suarez-madrid-barajas-airport). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Site Manager, IT Field Technician - Adolfo Suárez Madrid-Barajas Airport - **Company:** Collins Aerospace - **Location:** Madrid, Spain - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Windows Servers, Microsoft PowerPoint, SAS (Software), Information Technology, Operational Systems, Cisco - **Published:** July 2, 2026 - **Apply:** https://es.indeed.com/viewjob?jk=9616050d966e341f ## About the Role * Bachelor's degree in computer science, engineering, MIS, or closely related Aviation field with proven working experience preferably in an Airports or Aviation field services organisation * Relevant work experience must include people management of technical professionals with the ability to engage, motivate and lead/ direct / review the work of team members in order to accomplish operational plans and results. * ITIL Foundation certification most preferably service operations certification is a plus. * Experience with supporting Cisco network devices in a live production environment. * A working knowledge of Windows Server is a plus. * Familiarity and experience in dealing with and manoeuvring with the relevant Airport Operators in Spain. * Possesses a broad working knowledge of Special Airport Systems (SAS) including Airport operational systems, Baggage reconciliation system and passenger processing systems. * Proficiency in MS Office suite tools such as Outlook, PowerPoint , Word , Excel * Excellent Communication (written & verbal) in English and Spanish * Ability to work effectively in a matrixed team environment locally and globally * Good problem-solving skills to source solutions to customer requirements or issues * Excellent attention to detail and quality * Ability to travel frequently across the country and occasionally internationally as maybe required. * The successfully candidate will need to be a Spanish national or already have the right to work and live in Spain. ## Description The position is for an experienced professional with in-depth knowledge, technical expertise to manage the Onsite operations for Collins Aerospace products and professional services, managed airports services and/or maintenance services at Collins stations in Spain. The incumbent will lead a team of Field Service Technicians to manage day-to-day priorities, solving client issues, optimise manpower and resources, responds to complaints of customers, and escalates key issues to senior management., * Maintain and manage our Collins airport sites, customer relations and partnership with the local Airports Authorities. * Monitor and manage our sub-contractors and/or suppliers onsite for assuring our Collins services delivered with respect to Collins standards and customer expectations. * Contacts customers, collects feedback, and establishes and maintains good relationship with customers. * Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans. * Coordinates, prioritises and resolves issues encountered by the team. * Optimises the usage of manpower, standard time, equipment and energy of team. * Escalates key issues that will impact the business. * Manages team according to established programs and objectives. * Assesses product needs in accordance with customer specifications. * Acts as local on-site Collins Aerospace representative to the customer's organisation. * Manages statement of work to meet customer and contract requirements. ## Related Videos - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Times of (climate) crisis - How and why sustainable software is a must!](https://www.wearedevelopers.com/videos/988-times-of-climate-crisis-how-and-why-sustainable-software-is-a-must) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Kettle and Pot or Peas in a Pod? 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