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# Help Desk Operator

- **Company:** kpm media ltd
- **Location:** London, UK
- **Salary:** £20,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, Data Logging
- **Published:** July 10, 2026
- **Apply:** https://www.jobs.fmj.co.uk/careers/62528/Help-Desk-Supervisor-Facilities-Management-London-East

## About the Role

* Organised - Works in a structured way. Thinks ahead to prioritise workload
 * Logical - Works in a clear and consistent manner
 * Attention to detail - Thorough in carrying out a task, with a high degree of accuracy
 * Assertiveness - Confident, effective in putting across point of view to others
 * Persistence - Follows through to resolution
 * Customer and team focus - Puts customer and team needs first; always considers impact of their actions

## Description

With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level and are currently working with an FM company who are looking for a Helpdesk Operator based in Paddington

This is a great opportunity to work for one of the largest, most successful FM companies which will give you a chance to gain good critical experience and potentially progress within their company. This role as a helpdesk operator will require you to work 8.00 am - 5.00 pm Monday to Friday working in a fast-paced environment where every day is different.

Day to Day:

 * Manage CAFM system as key user on site including PPM records, reactive and reporting.
 * Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
 * Communicate effectively and build/maintain relationships at all levels with internal and external customers.
 * Logging hazards & customer feedback on the system
 * Understand procedures and processes and operate them to the required standard.


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