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# Helpdesk Coordinator

- **Company:** kpm media ltd
- **Location:** London, UK
- **Salary:** £27,000.0 - £29,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office
- **Published:** July 9, 2026
- **Apply:** https://www.jobs.fmj.co.uk/careers/62528/Help-Desk-Supervisor-Facilities-Management-London-East

## About the Role

* Ability to establish and maintain good client relationships both internally and externally
 * Previous working knowledge of planning work schedules
 * Previous experience within the FM industry (essential)
 * Excellent communication skills (verbal and written)
 * Ability to develop effective working relationships across management and staff
 * Ability to deliver quality results under pressure and prioritize work
 * Capable of delegating duties and tasks to other staff
 * Competence in Microsoft Office products especially Outlook, Word and Excel
 * Excellent time management skills

## Description

Looking for a fresh start in 2021? Our client is looking for a Helpdesk Coordinator to join a busy, expanding team on a educational contract in North London - the successful candidate will ideally come from a facilities management background and have experience working under pressure and against rapidly changing demands and priorities.

The successful candidate will join a multi-disciplined team, covering several buildings in small proximity providing support to other areas of the business when required.

Job Responsibilities:

 * Efficiently manage and schedule operative works based on client locations
 * Respond to service calls from Helpdesk and assign jobs to engineers
 * Act on emergency/reactive work requests
 * Ensure job board is maintained accurately daily
 * Regular liaison with engineers to monitor daily schedule planned activity is up to date
 * Amend schedules to cope with any reported discrepancies from plan
 * Escalate any service failings immediately to the operations and commercial teams
 * Timely escalation of any issues to the appropriate management team
 * Work with the head of operations in solutions to improve the CRM and job board system
 * Liaise with contract manager and clients
 * Prepared to work flexibly to deal with emergency demand for evening/weekend work on occasions


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