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# Helpdesk Administrator

- **Company:** kpm media ltd
- **Location:** Portsmouth, UK
- **Salary:** £20,000.0 - £22,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook
- **Published:** July 8, 2026
- **Apply:** https://www.jobs.fmj.co.uk/careers/62533/Electrical-Shift-Engineer-London-East

## About the Role

* Good IT skills, including Word, Excel and Outlook.
 * Raising of purchase orders
 * Excellent telephone manner, communication skills and a positive 'can-do' attitude
 * Able to work under pressure and to deadlines.
 * Willingness to learn new skills and embrace procedures.
 * A team player with the ability to work on their own initiative and as part of a larger team.
 * Good time keeper, organised and reliable.
 * Flexible, adaptable and trustworthy.
 * Smart, presentable appearance, personable and approachable.

## Description

* Logging reactive issues into the CAFM system
 * Categorising of reactive jobs in order to prioritise the engineering maintenance teams based on key questioning of customer and allocating correct contractual KPIs
 * Management of jobs from start to finish
 * Escalate any failure SLA risks to supervisors or managers to gain support and ensure contractual KPI's and SLA's are achieved.
 * Keep customer updated regarding the make safe and rectification of each job
 * Allocation of PPMs to engineers to ensure timely completion in accordance with the contract deliverables
 * Contact relevant subcontractor and co-ordinate site visits
 * Raise Purchase Orders, invoicing, and other ad hoc administration.


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