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# IT Support Specialist

- **Company:** ETeam Inc
- **Location:** London, UK
- **Experience:** Experienced
- **Salary:** £74,100.0 - £77,480.0
- **Contract:** Temporary contract
- **Skills:** Apple Watch, Macintosh Computers, Apple IOS, Apple Mac Systems, Apple TV, Issue Tracking Systems, Internet Protocol, Web Applications, IT Architecture, Software Troubleshooting
- **Published:** July 6, 2026
- **Apply:** https://www.careerboard.com/pt/en/find-jobs-in-United-Kingdom/-708EA6D0D5D031D244/

## About the Role

* Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation
 * Excellent English-language oral and written communication skills
 * Excellent time management and multi-tasking skills
 * Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment
 * Ability to maintain composure and customer-service focus in stressful situations
 * Motivation and ability to work as part of a distributed team
 * Conceptual understanding of IP Networking and basic network troubleshooting skills
 * Conceptual understanding of multi-tiered and web-based information systems architecture
 * Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV
 * Experience troubleshooting macOS and iOS operating systems
 * Experience using an IT service management or CRM system for tracking technical support cases
 * Experience using a knowledge base system

Mandatory Skills:

 * 5 days a week on-site, from the client's office in Central London.
 * Punctuality and attendance; no more than 2 occurrences per month on average
 * Customer satisfaction surveys (CSAT) 98% or higher

Desired Skill:

 * Conceptual understanding of IP Networking and basic network troubleshooting skills

## Description

* Provide technical support to client employees and contractors in person
 * Provide high level of customer service and professionalism in accordance with client policies, practices, and expectations
 * Diagnose and troubleshoot technical issues according to client expectations
 * Document issues, troubleshooting steps, and resolutions in ticketing system
 * Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution
 * Escalate unresolved complex issues to appropriate support teams
 * Excellent customer service skills


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