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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Manager - **Company:** Primark - **Location:** Reading, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Networking Hardware, Retail Software, Data Streaming, Wide Area Networks - **Published:** July 10, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=492ecaa9f693810f ## About the Role Here at Primark, we want everyone to feel valued - so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: * 5+ years' experience in Retail IT or Technology Implementation Management. * Strong technical understanding of retail systems and infrastructure, including: + Network hardware and communications. + EPOS systems and hardware (inc Self-Checkout) + Electronic credit/debit card authorisation processes + EMV and PCI standards + Data flows from store systems to central systems * Excellent project and implementation management skills, including large-scale, multi-site rollouts. * Analytical thinker with strong problem-solving abilities. * Ability to manage multiple priorities and work effectively under pressure. * Customer-focused mindset with strong commercial awareness. ## Description The Implementation Manager is responsible for managing the end-to-end installation and implementation of Retail Technology systems across Primark stores. This includes leading multiple concurrent installations (typically up to three at a time) across all Primark territories. The role requires strong coordination with third-party vendors, internal Technology teams, Store Development, and Retail Operations to ensure all solutions are delivered on time, within budget, and in line with Primark's technical and operational standards. What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. Let's talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria. What You'll Do as a Implementation Manager In your role, you'll collaborate with different people across a range of skillsets. Here's a flavour of your day-to-day: * Manage the full lifecycle of Technology installations for new stores, refurbishments, and project driven deployments. * Oversee the planning and implementation of additions, deletions, and major modifications to regional infrastructure. * Coordinate multiple concurrent installations across several territories. * Define and schedule required resources for each project, including WAN/LAN infrastructure, EPOS solutions, client devices, audio/visual media solutions, and associated technologies. * Liaise with Store Development teams and Main Contractors to communicate Technology requirements, installation timelines, equipment delivery, training, and go-live activities. * Evaluate project performance, identify risks, and implement corrective actions. * Engage with internal stakeholders at all levels to resolve or escalate Technology-related issues. ## Related Videos - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [Modern Headless Commerce with Vendure](https://www.wearedevelopers.com/videos/489-modern-headless-commerce-with-vendure) - [Python-Based Data Streaming Pipelines Within Minutes](https://www.wearedevelopers.com/videos/1233-python-based-data-streaming-pipelines-within-minutes) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [The Deichmann RPA journey: Step by step with low-code automation to success](https://www.wearedevelopers.com/videos/1566-the-deichmann-rpa-journey-step-by-step-with-low-code-automation-to-success) - [Why and when should we consider Stream Processing frameworks in our solutions](https://www.wearedevelopers.com/videos/1085-why-and-when-should-we-consider-stream-processing-frameworks-in-our-solutions) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Should Tech Managers Be Developers First? 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