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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Center Technician 2- Production Services - **Company:** Primerica, Inc. - **Location:** Duluth, GA, United States - **Salary:** $43,000.0 - $65,000.0 - **Contract:** Internship / Graduate position - **Skills:** CA Workload Automation Ae, Batch Processing, Data Centers, Monitoring of Systems, Job Control Language (JCL), Issue Tracking Systems, Intrusion Detection Systems, Job Scheduling, Mainframes, Software Engineering, Control M - **Published:** July 1, 2026 - **Apply:** https://primerica.wd1.myworkdayjobs.com/PRI/job/Duluth-GA/Data-Center-Technician-2--Production-Services_R-253062026-2 ## About the Role * Some experience supporting mainframe and/or distributed production environments. * Basic knowledge of batch processing, job scheduling, and production support operations. * Familiarity with incident management and ticketing systems. * Exposure to mainframe operating environments, multiple LPARs, and automated scheduling tools is preferred. * Strong analytical, troubleshooting, and problem-solving skills. * Ability to prioritize workload and respond effectively in a production environment. * Strong verbal and written communication skills. * Attention to detail and commitment to following established procedures., * Exposure to JCL (Job Control Language). * Experience with enterprise scheduling tools such as Control-M, CA-7, AutoSys, or similar platforms. * Familiarity with ITIL processes and incident management practices. * Prior internship, academic, military, or professional experience in a data center, operations support, or production services environment., * Production Support * Mainframe Operations * Batch Processing * Incident Management * Problem Resolution * Systems Monitoring ## Description The Data Center Technician II / Production Services Analyst II is responsible for monitoring, supporting, and maintaining mainframe and distributed production environments. This role helps ensure the successful execution of batch cycles, supports application teams, assists with issue resolution, and maintains operational documentation. The technician will monitor production systems, address routine operational issues, and escalate concerns when appropriate., * Monitor and manage batch processing cycles across multiple LPARs and distributed platforms using automated scheduling tools. * Identify, troubleshoot, and resolve batch job failures (abends) in a timely manner, escalating issues to appropriate support teams as needed. * Monitor mainframe production environments for abnormal system messages, performance issues, and operational disruptions. * Support daily distributed processing activities through scheduling interfaces and ensure successful job execution. * Create, update, document, and resolve incident tickets with accurate and detailed information in accordance with established procedures. * Assist application development and support teams by processing operational requests and assigning Fire IDs/access as required. * Validate that production jobs and batch cycles are correctly scheduled, loaded, and executed. * Verify batch cycle dates and ensure production schedules are accurate and communicated to stakeholders. * Maintain and update operational procedures, runbooks, and departmental documentation to ensure accuracy and consistency. ## Related Videos - [".Net is too slow" was not an option](https://www.wearedevelopers.com/videos/100176-net-is-too-slow-was-not-an-option) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Brewing Tea over the Internet](https://www.wearedevelopers.com/videos/697-brewing-tea-over-the-internet) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) - [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)