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# IT Support Specialist

- **Company:** Postaladdress
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Confluence, Microsoft InTune, Atlassian Tools, Gsuite
- **Published:** July 11, 2026
- **Apply:** https://www.jobleads.com/es/job/ec1359c8bda5f9ac74e8397c51b640494

## About the Role

* Google Workspace Mastery: You have at least 2 years of experience managing Google Workspace at an enterprise level. You are not just comfortable with the Admin Console; you are proficient with the GAM tool (Google Apps Manager) for bulk operations and command-line management.
 * Device Management (MDM): You understand the nuances of deploying hardware at scale. Experience with Microsoft Intune and Miradore is a massive plus. You should be comfortable managing both Windows and macOS fleets.
 * OS Expertise: Deep, "under-the-hood" knowledge of both Windows and macOS. You know where the logs live and how to troubleshoot kernel panics or registry issues.
 * Atlassian Administration: At least 2 years of experience managing Jira and Confluence. We need you to handle user/group permissions, scheme configurations, and-most importantly-workflow automation.
 * The Automation Mindset: You don't like doing the same thing twice. You have proven experience automating tasks using

## Description

* Full-Spectrum Support (Tier 1/2/3): Act as the primary technical point of contact, handling everything from basic hardware troubleshooting and access requests to complex system-wide escalations and root-cause analysis.
 * System Ownership: Act as the primary administrator for our Google Workspace and Atlassian environments.
 * Lifecycle Management: Own the "Joiners, Movers, Leavers" (JML) process, ensuring seamless onboarding/offboarding through MDM and automated provisioning.
 * Process Optimization: Identify bottlenecks in IT workflows and build automated solutions (e.g., via n8n or custom scripts) to eliminate manual toil.
 * Documentation: Maintain clear, concise "how-to" guides for both the team and end-users within Confluence.


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