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# 1st Level Support

- **Company:** DIS AG
- **Location:** Mannheim, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Office Suite, Product Software Implementation Methods, Information Technology, User Accounts
- **Published:** July 19, 2026
- **Apply:** https://www.adzuna.de/details/5803019538

## About the Role

* Abgeschlossene Ausbildung im IT-Bereich oder eine vergleichbare Qualifikation

Erste Berufserfahrung im IT-Support oder einer ähnlichen Funktion von Vorteil
Gute Kenntnisse in der Fehleranalyse und -behebung von Windows-Betriebssystemen und Office-Anwendungen
Kommunikationsstärke, Geduld und Serviceorientierung im Umgang mit Anwendern
Teamfähigkeit und Bereitschaft zur Zusammenarbeit mit anderen Supportmitarbeitern

## Description

* Entgegennahme, Klassifizierung und Bearbeitung von eingehenden Supportanfragen per Telefon, E-Mail oder Ticketsystem

Unterstützung bei der Einrichtung von Benutzerkonten, Zugriffsrechten und Softwareinstallationen
Diagnose und Behebung von Hardware- und Softwareproblemen an Arbeitsplatzrechnern, - Druckern und anderen Peripheriegeräten
Dokumentation von Supportanfragen und Lösungen im Ticketsystem
Weiterleitung komplexerer Probleme an den 2nd Level Support


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