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# Service Desk Technician

- **Company:** Oxford Health NHS Foundation Trust
- **Location:** Oxford, UK
- **Salary:** £32,073.0 - £39,043.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, Network Troubleshooting, Microsoft Office, Microsoft Software, Microsoft PowerPoint
- **Published:** July 6, 2026
- **Apply:** https://www.jobs.nhs.uk/candidate/jobadvert/C9267-26-0794/ats-direct-apply

## About the Role

You'll need an excellent working knowledge of Microsoft applications such as Excel, Outlook, Word, Office 365 and in-depth troubleshooting experience of Windows 11 and Active Directory. We're also keen to hear from applicants with knowledge of ITIL best practice.

If you have a technical background, experience of working within a service desk and enjoy complex problem solving for a wide customer base, we would love to hear from you!

You'll be required to take part in the Service Desk Out of Hours (24x7x365) rota performing 'urgent on call' services outside of the normal hours of operation for in-patient/extended hours services. This role requires travel to various sites across the Trust so applicants must have a full valid driving licence and access to a vehicle for work. Adjustments can be considered in line with the Equality Act 2010 where required.

## Description

We are recruiting for an experienced Service Desk Technician to join our IM&T Team based at Littlemore Mental Health Centre in Oxford, supporting sites across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

You'll work closely with the IT Operational Team, providing in-depth second line technical support as well as internal support for the first line Service Desk function, including first line hardware, software and telecommunications issues across the Trust. You'll use your expertise to detect, diagnose and resolve customer issues in accordance with our Service Level Agreement., * Provide first line software support for all applications in standard use by OBMH IT customers, including Word, Excel, Access, PowerPoint and Outlook

 * Analyse and advise on system errors, application problems and network issues
 * Investigate data anomalies and implement corrective action where required
 * Provide first line hardware support for PCs, printers and other attached network devices
 * Provide first line telecommunications support


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