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# Telecommunications Technician

- **Company:** Lumen Inc
- **Location:** Kissimmee, FL, United States
- **Salary:** $32,469.0 - $72,675.0
- **Contract:** Permanent contract
- **Skills:** Asymmetric Digital Subscriber Line, Computer Literacy, Microsoft Office
- **Published:** July 1, 2026
- **Apply:** https://dejobs.org/x/x/500D3B4DE8034A08BB7495A113392F0E/job/

## About the Role

* Education/experience of High School diploma (or equivalent) or higher.

 * Ability to distinguish colors on facilities.

 * Ability to handle 28 ft extension ladders (up to 75 lbs. routine work) and manhole covers (up to 150 lbs.).

 * Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full).

 * Basic computer skills including MS Office applications.

 * Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes).

 * Ability to work aloft (e.g. ladder).

 * Ability to work outside in all weather conditions and at various hours of the day/night.

 * Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.

 * A valid driver's license and satisfactory driving record.

Preferred Qualifications:

 * Prior experience as a customer facing telecom operations technician.

 * Basic electricity training/certification or documented equivalent work experience.

 * ADSL installation/repair experience (self/full installs).

 * A+/Net + Certified Required Soft Skills.

## Description

The Customer Service Technician will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. Additionally, maintaining and repairing outside plant facilities within assigned geographic service areas.

Location and Schedule

This is a full time position located in Kissimmee, FL area. The typical schedule is Monday - Friday 8am-4:30pm. May also include nights, weekends, holidays, and overtime, as well as the possibility of being on call.

The Main Responsibilities

 * Perform installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment.

 * Perform maintenance and repair on outside plant facilities.

 * Climb poles, use a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults (CEV). Locate buried telephone cables.

 * Observe all safety rules and regulations.

 * Assist other Technical personnel in the performance of their duties when requested.

 * Must convey a positive and professional appearance and demeanor when communicating the company's products and services to our customers.

 * Actively support sales and marketing related activities.

 * Direct customer facing work and sales referrals.

 * Accountability/dependability (on time and on load when scheduled and serve on call as needed).

 * Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).

 * Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills).

 * Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.

 * Active Learning (curious seeker of new information and actively works to improve skills and knowledge).

 * Assume all other duties as assigned.


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