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# 2nd Line Support Engineer

- **Company:** 1tech Staffing Limited
- **Location:** London, UK
- **Salary:** £30,000.0 - £36,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Networking Basics
- **Published:** July 7, 2026
- **Apply:** https://www.reed.co.uk/jobs/2nd-line-support-engineer/57093621

## About the Role

* IT support experience (incl. 2nd line)
 * Strong knowledge of Windows, Microsoft 365, and basic networking
 * Experience with Azure, ITSM tools, and remote support
 * Strong problem-solving and communication skills

## Description

We are looking for a skilled Service Desk Engineer to join a growing Managed Services team. This is a great opportunity to work with modern cloud technologies while supporting a diverse client base.

Role Overview

 * Resolve escalated IT issues across desktop, cloud, and infrastructure
 * Support Microsoft 365, Active Directory, and networking environments
 * Troubleshoot hardware, software, and connectivity issues
 * Collaborate with 3rd line teams
 * Maintain documentation and deliver excellent customer service


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