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# Product Support Specialist

- **Company:** Site Vantage, Inc.
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Salary:** $60,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Software as a Service, Systems Integration
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d084826154ab6524

## About the Role

Do you have experience in Technical troubleshooting support?, Required:

 * Strong written and verbal communication skills with an emphasis on clarity and empathy
 * Demonstrated ability to troubleshoot technical issues and think critically under pressure
 * Highly organized with the ability to manage multiple tasks and priorities simultaneously
 * Self-starter comfortable working independently in a remote environment
 * Ability to travel up to 50% as needed to support customer onboarding and adoption initiatives. Candidates must reside within 50 miles of a major U.S. airport.

Nice to Have:

 * Experience supporting a SaaS product or working in a software company
 * 1-3 years of experience in a customer support, technical support, or product support role
 * Familiarity with CRM platforms
 * Basic understanding of software, APIs, integrations, or technical configurations
 * Experience in a startup or high-growth environment

## Description

We are seeking a Product Support Specialist who will serve as a critical resource for our customers, helping them navigate, maintain data accuracy, troubleshoot, and maximize the value of our products. This role is ideal for someone who is curious, empathetic, and thrives in a fast-paced environment.

You will work closely with cross-functional teams, including Product and Engineering, to resolve issues, communicate customer feedback, and continuously improve the support experience., * Respond to and resolve customer support inquiries via email, chat, and/or phone in a timely and professional manner

 * Diagnose and troubleshoot product issues on a daily basis, escalating complex cases to appropriate internal teams when needed
 * Develop and maintain help center articles, FAQs, and how-to guides to enable customer self-service
 * Collaborate with Product and Engineering teams to communicate recurring customer pain points and contribute to product improvement
 * Proactively identify opportunities to improve support workflows and customer outcomes
 * Provide onboarding assistance and training guidance to new customers as needed


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