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# Technology Support I

- **Company:** JPMorgan Chase & Co.
- **Location:** Jersey City, NJ, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Amazon Web Services, CA Workload Automation Ae, Operational Data Store, Software Engineering, SQL Databases, Scripting, Grafana, Information Technology, Splunk, Control M
- **Published:** July 14, 2026
- **Apply:** https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/requisitions/preview/210765924

## About the Role

* Formal training or certification on software engineering concepts and 1+ years applied experience
 * 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
 * Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity
 * Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations
 * Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud

Preferred qualifications, capabilities, and skills

 * Knowledge of one or more general purpose programming languages or automation scripting
 * AWS Cloud Practitioner
 * Knowledge of KDB or other non-SQL databases
 * Knowledge of Grafana/Splunk
 * Knowledge with Control-M and Autosys Scheduler

## Description

* Troubleshoot and monitor production application flows to ensure end-to-end application or infrastructure service delivery to support business operations, addressing anomalies using standard observability tools
 * Use enterprise-authorized AI capabilities within the work environment to speed up incident triage and initial problem analysis (e.g., summarizing logs/symptoms into hypotheses), validating outputs and handling operational data according to sensitivity and security requirements
 * Assist in the improvement of operational stability and availability through participation in problem management
 * Identify and document basic issues and potential solutions and support the management of incidents, problems, and changes in technology applications or infrastructure, escalating in compliance with firm policy and processes
 * Apply reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations


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