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# Support Technician II

- **Company:** URM Stores Inc
- **Location:** Spokane, WA, United States
- **Experience:** Experienced
- **Salary:** $58,240.0 - $64,480.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Desktop Computing, System Center Configuration Manager, Networking Basics, Citrix Systems, Enterprise Software Applications, Microsoft InTune
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ba5b09c7a09a3512

## About the Role

Do you have experience in Windows?, * Preferred 4-7 years endpoint support experience.

 * Strong knowledge of endpoint systems and management tools.
 * Strong knowledge of Windows and Microsoft 365.
 * Experience troubleshooting enterprise systems.
 * Experience with tools like Intune, Ivanti or SCCM.
 * Familiarity with networking basics.
 * Strong analytical skills., We work in a supportive team environment and in addition to our amazing culture, our employees enjoy many perks, and below are a few of the highlights of our complete compensation package

## Description

URM Stores, Inc. is currently looking for an experienced professional to join our team as our next amazing Support Technician II! As the Support Technician II, you will provide world-class first response to incidents and service requests; assist in problem identification; monitor issues from start to resolution and communicate various types of information with customers/users through appropriate channels; and provide technical troubleshooting and resolution of computers and computer applications, retail systems and applications, Citrix, and URM-specific and internally developed applications., * Serve as escalation point for Level I.

 * Resolve complex endpoint issues.
 * Support advanced configurations and deployments.
 * Assist with endpoint security compliance.
 * Support site infrastructure as needed.
 * Collaborate with engineering teams.
 * Improve endpoint standards and processes.
 * Mentor junior technicians.
 * Troubleshoot endpoints and applications.
 * Assist with root cause analysis.
 * Develop knowledge base content.
 * Support onboarding/offboarding.
 * Mentor junior staff.
 * Participate in the Tier I on-call rotation.


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