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# Renewal Manager at Enterprise Procurement and Spend Management SaaS

- **Company:** Grey Matter Recruitment
- **Location:** Reading, UK
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Cloud Computing
- **Published:** July 11, 2026
- **Apply:** https://jobsthamesvalley.co.uk/jobs/apply/ats-redirect/?id=2870137428-2

## About the Role

* Previous experience managing customer renewals, account management or customer success within a SaaS or software environment.
 * Strong commercial awareness with experience negotiating contracts, pricing and commercial terms.
 * Excellent organisational and stakeholder management skills, with the ability to manage multiple renewal cycles simultaneously.
 * Analytical, customer-focused and proactive, with experience using CRM systems to manage contract data, forecasting and reporting.

## Description

Drive customer retention and long-term success by managing the renewal lifecycle for a global SaaS leader in procurement and spend management. Professional development and career progression is very clearly defined in this organisation.

The Company

 * Cloud based procurement and spend management software, helping organisations transform the way they manage purchasing, suppliers, invoices and payments through a single, integrated SaaS platform.
 * Market-leading procurement technology that improves efficiency, financial control and visibility of organisational spend.
 * Cloud based platform enabling customers to modernise procurement processes through secure, scalable technology.
 * Collaborative, customer focused culture where innovation, continuous improvement and long-term partnerships are valued.

The Role

 * Take ownership of a portfolio of existing customer contracts, ensuring timely renewals while delivering an exceptional customer experience.
 * Working closely with Customer Success, Sales and Account Management teams, you'll play a key role in protecting recurring revenue, reducing churn and identifying opportunities to strengthen customer relationships.
 * Manage the end-to-end renewal process, from forecasting and customer engagement through to pricing, negotiation and contract completion.
 * Build strong relationships with customers, proactively managing renewal timelines and ensuring contracts are renewed ahead of expiry.
 * Maintain accurate contract, pricing and renewal data within CRM systems, providing reliable forecasting and reporting.
 * Collaborate with internal stakeholders to resolve commercial issues, improve renewal processes and contribute to revenue retention targets.


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