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# Data and Insight Manager

- **Company:** Acorns Children's Hospice
- **Location:** Birmingham, UK
- **Salary:** £46,350.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Data Cleansing, Power BI, Salesforce.Com, SQL Databases, Tableau (Software), Raiser's Edge, Advanced Reports
- **Published:** July 4, 2026
- **Apply:** https://www.totaljobs.com/job/data-manager/acorns-children-s-hospice-job107635904

## About the Role

* Extensive experience in CRM management & integration, system automation, and associated business processes (CRM systems such as Raiser's Edge, Salesforce, Donorfy or Donorflex)
 * Proficient in using analytics, segmentation tools and data-driven decision-making and ability to use BI tools (e.g., Power BI, Tableau) for deeper analytics
 * Experience using SQL or similar data query tools to support advanced reporting, data analysis, CRM optimisation and process efficiencies.
 * Ability to configure, customise, and optimise workflows, dashboards, and reports
 * Strong expertise in business process mapping, documentation and creation of standard operating procedures for data entry and reporting
 * People management experience

## Description

* Provide strong leadership, mentoring, and development for the Data Analyst and Data and Insight Officer
 * Develop dashboards and reporting frameworks that provide actionable insights and KPIs to Fundraising, Senior Management and the Board of Trustees
 * Utilise SQL and other data query tools to support advanced reporting, data analysis, system optimisation, and the identification of operational efficiencies across CRM and integrated platforms
 * Ensure data hygiene remains a core priority, embedding consistent processes for regular data cleansing and supporter record maintenance
 * Lead the development and delivery of CRM and systems training, appointing team champions to support ongoing training and skills development, As a UNICEF Gold Rights Respecting organisation, we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children's Rights and support all children to be Rights Holders.


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