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# Support User-Helpdesk - Köln

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Köln, Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Office Suite
- **Published:** July 31, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=363771

## About the Role

Abgeschlossene IT-nahe Berufsausbildung oder vergleichbare Qualifikation Erste Erfahrung im Helpdesk oder IT-Support Kundenorientierte Kommunikation und technische Affinität Sicherer Umgang mit MS Windows und Office-Anwendungen Sehr gute Deutschkenntnisse

## Description

1st-Level-Support für Hard- und Softwareanfragen Annahme und Bearbeitung von Störungen über Ticketsystem, Telefon oder E-Mail Einrichtung und Betreuung von IT-Arbeitsplätzen Dokumentation von Vorfällen und Lösungswegen Unterstützung bei der IT-Betreuung von Standorten


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